General Manager - BPO Operations

The General Manager Operations will oversee end-to-end operational activities of the domestic BPO operations at the Square Raipur Office. This role requires strong leadership, structured execution, operational expertise, and cross-functional collaboration to ensure smooth daily operations, achievement of business targets, and continuous improvement.

Key Responsibilities

• Oversee day-to-day operations of the domestic BPO process.
• Ensure achievement of operational KPIs, SLAs, productivity, quality, CSAT, AHT, and other business targets.
• Ensure adherence to company policies, SOPs, client requirements, and quality standards.
• Monitor operational workflows and drive improvements in operational efficiency.
• Work closely with HR, WFM, Quality, Training, Finance, Technical, and Admin teams.
• Ensure a smooth relationships with the clients deliver the KPI's

Experience:- A minimum of 12+ years of experience in domestic BPO managing multiple centers of an inbound customer service process with a minimum HC of 400.

Qualification:- Any graduate

Immediate Joiner is preferred.

Pls apply with your latest CV at [email protected].

Current CTC:-

Current Net Take Home Notice period:-

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