General Manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations in 25 states and over 45,000 Associates. The company is known for its welcoming, always-open restaurants that serve guests early morning, late night, and any time in between. Its mission is to serve great food while caring for both Customers and Associates, building strong relationships on both sides of the counter. A culture of promoting from within provides clear and lasting career paths in Restaurant Operations and Corporate Support. Team members help continue a long-standing tradition of hospitality and community presence that has made the Waffle House name recognized around the world.

Role Description The General Manager is a full-time, on-site leader responsible for overseeing daily restaurant operations at the Maumelle, AR location. This role manages all aspects of service, including supervising Associates, scheduling shifts, and ensuring that guests receive prompt, friendly, and consistent hospitality. The General Manager monitors food quality, cleanliness, safety, and cash handling, and ensures adherence to company policies and operational standards. Responsibilities include inventory management, ordering supplies, controlling labor and food costs, and reviewing performance metrics. The role also focuses on hiring, training, coaching, and developing team members for advancement, while fostering a respectful, inclusive work environment aligned with Waffle House values.

Qualifications

• Leadership and team management skills, including the ability to motivate, coach, and develop Associates for strong performance and career growth.
• Operational and organizational skills, such as managing schedules, inventory, food safety, and restaurant cleanliness to meet brand standards.
• Customer service and communication skills, with the capacity to resolve issues, build rapport with guests, and maintain a positive, welcoming atmosphere.
• Business and financial acumen, including experience with cost control, cash handling, sales goals, and basic reporting or analysis.
• Problem-solving and decision-making skills, with the ability to remain calm, organized, and effective in a fast-paced, high-volume environment.
• Prior restaurant or hospitality management experience preferred; experience in 24/7 or shift-based operations is a plus.
• Ability to work flexible hours, including early mornings, nights, weekends, and holidays, as business needs require.
• High school diploma or equivalent required; additional education or relevant certifications in hospitality or business are beneficial.