GENERAL MANAGER

Job Purpose:

• The General Manager at Cescaphe Event Group will be responsible for overseeing all aspects of event operations, ensuring the delivery of exceptional service and memorable experiences for clients. This role involves strategic planning, team leadership, and collaboration with various departments to achieve business objectives and maintain the company's reputation for excellence in the event industry.

Key Responsibilities:

• Lead and manage daily operations of the event group to ensure smooth execution of events and client satisfaction.
• Develop and implement strategic plans to drive business growth and enhance operational efficiency.
• Oversee budgeting, financial management, and resource allocation to optimize profitability and cost-effectiveness.
• Foster a positive and productive work environment by mentoring and developing team members to achieve their full potential.
• Collaborate with sales, marketing, and creative teams to align event offerings with client needs and market trends.
• Establish and maintain strong relationships with clients, vendors, and partners to enhance service delivery and business opportunities.
• Ensure compliance with industry regulations, company policies, and safety standards to uphold the highest quality of service.
• Analyze performance metrics and customer feedback to identify areas for improvement and implement corrective actions.
• Represent the company at industry events and networking opportunities to promote brand visibility and business development.

Required Education:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Required Experience:

• Minimum of 5 years of experience in a managerial role within the event planning or hospitality industry.
• Proven track record of successfully managing large-scale events and leading cross-functional teams.
• Experience in developing and implementing strategic business plans to drive growth and profitability.
• Demonstrated ability to manage budgets, financial forecasts, and P&L statements effectively.

Required Skills and Abilities:

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills to liaise effectively with clients, vendors, and internal teams.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.
• Strategic thinker with strong problem-solving skills and the ability to make sound decisions under pressure.
• Proficiency in using event management software and Microsoft Office Suite.
• Ability to maintain a high level of customer service and client satisfaction.