General Manager

About Presentail Presentail is an e-commerce platform that makes gifting seamless by connecting the Lebanese diaspora with their loved ones back home. Through a curated marketplace of flowers, cakes, gourmet products, and more, we deliver joy with convenience and reliability. As we continue scaling, we are seeking a strategic, hands-on General Manager to drive operations, growth, and execution excellence.

Role Overview

The General Manager will oversee Presentail’s day-to-day operations, lead cross-functional teams, and ensure smooth coordination between logistics, vendors, customer support, and marketing. This role requires a balance of strategic vision and operational discipline , with the ability to manage KPIs, scale processes, and lead people in a fast-paced, growth-oriented environment.

Key Responsibilities

Leadership & Strategy

• Act as the right hand to the CEO in executing Presentail’s vision and growth plans
• Translate company goals into operational strategies and measurable outcomes
• Provide leadership across teams to foster collaboration, accountability, and innovation

Operational Excellence

• Oversee daily business operations including logistics, vendor management, and customer experience
• Optimize supply chain efficiency, vendor relations, and order fulfillment
• Implement systems and processes to improve efficiency, reduce costs, and scale sustainably

Financial & Performance Management

• Manage budgets, financial performance, and resource allocation
• Track key business metrics and provide regular performance reports
• Identify risks, inefficiencies, and opportunities for profitability

Team & Culture Building

• Recruit, train, and mentor staff across operations, support, and vendor management
• Build a culture of excellence, accountability, and customer-centricity
• Empower employees with clear goals, KPIs, and growth opportunities

Growth & Market Expansion

• Support business development and partnership initiatives to expand Presentail’s vendor and customer base
• Work with marketing to ensure alignment between campaigns and operational capacity
• Explore and launch new revenue streams, products, and services

Requirements

• 5+ years of experience in operations, general management, or a leadership role (preferably in e-commerce, logistics, or retail)
• Strong leadership, communication, and people management skills
• Proven ability to manage P&L, budgets, and financial performance
• Analytical mindset with a track record of improving efficiency and scalability
• Experience in startup or growth-stage environments is a strong plus
• Fluency in English and Arabic preferred

What We Offer

• Competitive salary and performance-based incentives
• Opportunity to shape the future of a growing e-commerce startup
• A collaborative, entrepreneurial, and impact-driven work culture
• Hybrid work model with flexibility and autonomy

👉 Would you like me to make this more formal and corporate-style (for posting on platforms like LinkedIn/Indeed), or more startup/mission-driven (to attract entrepreneurial candidates excited by Presentail’s vision)?

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