General Manager

Who We ARE:

When you work at the Best. Gym. Ever!

You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at URGE FITNESS.

What We LOVE:

People. Fitness. Teamwork. Fun. Changing Lives.

What We Offer YOU:

We will give you a FREE Gym membership

We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision are available

We work hard to play hard... take your vacation! Paid Time Off accrual available.

We make sure you plan for your future. Enroll in our matching 401k.

We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!

We will give you an awesome culture and fun work environment! Look forward to coming to work each day!

What We Look For In Our General Manager:

A record of success in driving revenue and customer service

The ability to hire, train, & develop a highly effective sales team

Ability to generate leads through local outreach initiatives

Competitive personality with a desire to win

A desire for personal/professional growth

Team-oriented individual

Outgoing personality

Organized and professional

Ability to take initiative and problem-solving skills

Efficient and effective communication skills

Full-time availability including Evening and weekend shifts are a requirement for this position

Must maintain a valid CPR/AED Certification at all times

Financial Performance:

Attains team membership and personal training goals by executing all areas of The URGE FITNESS sales process creating the urgency to join.

Generates dollars by collecting the maximum amount of revenues based on current club promotions.

Monitors the KPI’s to ensure that each of your Membership and Personal Training Advisors are achieving or exceeding our membership and Personal training sales objectives.

Performs daily outreach to generate off-site leads, appointments and memberships.

Sets individual and team goals and hold the team accountable to those goals.

Contributes to the membership and personal training sales to ensure monthly goals are met.

Your ability to create and sustain a culture of driving and grinding to achieve our membership and personal training revenue goal, while having fun, will dictate your success.

“Your job as a manager is not to develop sales, but to develop sales people.” -Jack Daly

Team & People Management:

Maintains managerial oversight for the overall club and staff (Front Desk Personnel, sales staff, trainers and Maintenance) and communicates regularly with all employees.

Recruits, interviews and ultimately makes the decision to hire new employees into the club

Schedules all front desk, childcare sales and personal trainers to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets

Creates a positive and healthy workplace that fosters constant and never-ending improvement

Provides the time to coach, train and develop each staff member's sales and customer service skills through practice and training

Staff Management:

Brings the URGE FITNESS brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered URGE

Proactively manages and ensures resolution of member concerns and complaints

Assists the management staff to drive monthly and yearly financial performance of the club

Ensures the Sales Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards

Facilities Management:

Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting URGE FITNESS standards and is promoting our brand

Communication:

Meets with the management team daily to strategize on how to get the club to goal

Participates in weekly and monthly staff meetings to reinforce team building, education and communicate team's KPI's

What You'll NEED:

Energy & Enthusiasm

A Passion for Fitness

Thrives in a customer focused environment

2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment.

Requirements:

A record of success in driving revenue and customer service

The ability to hire, train, & develop a highly effective sales team

Ability to generate leads through local outreach initiatives

Competitive personality with a desire to win

A desire for personal/professional growth

Team oriented individual

Computer proficiency in Microsoft Excel and Word

General Computer proficiency

Outgoing personality

Organized and professional

Efficient and effective communication skills

Schedule: Full Time (45+ hours)

Must be available for evenings (up until 9pm weekdays) and weekends (up until 2pm)

Personal Profile:

Extremely neat, organized, detailed, and thorough

Enjoys multitasking, adapting to changing situations, and works well with monthly performance goals

Honest, friendly, fun, disciplined, and enjoys regular exercise

Has an interest in personal education and development

Takes feedback well and is coachable

Works hard and does whatever it takes to get a job done right

Takes ownership of responsibilities

Our Compensation:

Here at URGE FITNESS we structure our compensation to reward our employees for their dedication to revenue growth, team development, client retention as well as personal growth.

Benefits:

5 paid vacation days (cannot be used for first 6 months of employment)

Sales GROWTH Bonus:

Quarterly bonuses available if club is achieving required sales goals for both membership and personal training.

URGE FITNESS is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

401(k) matching

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

People with a criminal record are encouraged to apply

About Urge Fitness Harrisburg LLC

Are you passionate about fitness and looking to join a growing, dynamic company? At URGE FITNESS, we’re more than just a gym – we’re a community dedicated to helping our members and team members achieve their goals. Founded in 2011 and franchising since 2020, URGE FITNESS is one of the hottest up-and-coming brands in the fitness industry. With locations across New Jersey and Pennsylvania, we’re expanding fast and looking for talented individuals to join our team.