General Manager

• Provide overall leadership and direction for all Club operations.
• Drive revenue, financial sustainability and effective cost control.
• Develop and manage annual budgets, forecasts and business plans.
• Ensure consistently high standards of member service and satisfaction.
• Develop and maintain an effective membership recruitment and retention plan, with measurable annual targets.
• Oversee Membership Services, Administration, F&B, Sports & Recreation, Events, Housekeeping, Facilities/Maintenance, Security and other Club operations.
• Lead, motivate and develop department heads and employees while maintaining appropriate staffing and productivity levels.
• Drive F&B, events, facilities and other revenue-generating opportunities.
• Ensure Club facilities are properly maintained and capital expenditure is effectively managed.
• Maintain full compliance with licensing, health, safety, fire and other regulatory requirements.
• Operate in alignment with the RSC Constitution and ensure strict adherence to all Club policies, financial controls, procurement procedures and approval processes.
• Establish clear departmental KPIs and provide regular performance reports to the General Committee (GC).
• Manage member complaints and operational issues promptly and professionally.

Requirements:

• Minimum 8–10 years’ hospitality, club or related management experience, including senior management experience.
• Strong financial, commercial and operational management capabilities.
• Proven ability to lead multidisciplinary teams and improve organisational performance.
• Excellent communication, leadership and problem-solving skills.
• Degree/Diploma in Hospitality, Business Management or a related field preferred.
• Experience managing a major members’ club, resort, leisure facility or similar multi-facility operation is highly desirable.

Key KPIs: Financial Performance • Membership Recruitment & Retention • Member Satisfaction • F&B Performance • Revenue Growth • Cost Control • Staff Productivity • Facility Standards • Events & Sports Operations • Governance, Financial & Procurement Compliance