General Manager

Company Description LEET Coffee is a physical–digital autonomous coffee platform designed to blend seamlessly into modern life. While coffee is the core offering today, the platform is built to expand into refreshers, functional beverages, protein drinks, and hydration, all delivered through a simple and smart customer experience. LEET is guided by three core qualities: simplicity with no unnecessary steps, smart technology working quietly in the background, and authentic service built on honest quality and human support. The company specializes in coffee automation, premium vending, smart retail, hospitality technology, and customer experience design. Team members join a forward-thinking environment focused on innovation in beverage service and technology-enabled hospitality.

Role Description The General Manager at LEET Coffee will oversee day-to-day operations of the autonomous coffee platform and related beverage offerings in Dubai. This full-time, on-site role is responsible for ensuring smooth store and machine operations, excellent customer experiences, and consistent product quality. The General Manager will lead and develop the local team, manage staffing and scheduling, and coordinate training to maintain service standards. The role includes monitoring performance metrics, optimizing processes, managing inventory and supplier relationships, and implementing operational improvements. The General Manager will collaborate with leadership on business planning, local marketing initiatives, and the rollout of new products or technologies, while ensuring compliance with health, safety, and regulatory requirements.

Qualifications

• Demonstrated experience in operations management, preferably in hospitality, retail, coffee, or food & beverage environments.
• Proven people leadership skills, including team management, performance coaching, and fostering an inclusive, collaborative workplace.
• Strong customer experience focus, with the ability to maintain high service standards and resolve issues promptly and constructively.
• Comfort with technology-driven platforms, including interpreting data and performance dashboards to inform operational decisions.
• Solid business and financial acumen, including budgeting, cost control, and basic P&L understanding.
• Excellent organizational and communication skills, with the ability to coordinate across internal teams and external partners.
• Experience working in Dubai or the wider GCC region, with knowledge of local regulations in food safety and retail operations considered an advantage.
• Bachelor’s degree in Business, Hospitality Management, or a related field is preferred; equivalent relevant experience will be considered.
• Ability to work on-site in Dubai, including flexibility to cover operational peaks, evenings, weekends, or holidays as needed.