General Manager

General Manager Restaurant Operations

Industry Type: Restaurants / Hospitality

Employment Type: Full Time, Permanent

Role Category: Unit/Restaurant Operations Management

We are looking for an experienced and dynamic General Manager to oversee the complete operations of the restaurant/outlet. The ideal candidate will be responsible for driving revenue, ensuring exceptional guest experience, managing P&L, leading the team, and maintaining operational excellence across all functions kitchen, service, hygiene, and administration.

Key Responsibilities

• Manage end-to-end restaurant operations including front-of-house, back-of-house, and administration
• Own the outlet's P&L drive sales, control costs (food cost, labour cost, wastage) and improve profitability
• Ensure guest satisfaction through consistent food quality, service standards, and ambience
• Lead, train, and motivate the restaurant team (chefs, stewards, hosts, cashiers, supervisors)
• Handle manpower planning, rostering, and staff performance management
• Ensure compliance with FSSAI, licensing, health & safety, and statutory norms
• Monitor inventory, stock levels, vendor management, and procurement
• Implement SOPs for hygiene, cleanliness, and service delivery
• Handle guest complaints/escalations and ensure quick resolution
• Coordinate with marketing team for local promotions, offers, and events
• Prepare and present daily/weekly/monthly MIS reports on sales, footfall, and expenses to management
• Ensure smooth audits (internal/external) and adherence to brand standards

Desired Candidate Profile

• Minimum 8–10 years of experience in restaurant/QSR/hospitality operations, with at least 2–3 years as GM/Assistant GM/Unit Head
• Strong leadership and team management skills
• Sound knowledge of P&L management, cost control, and revenue optimization
• Excellent communication and guest-handling skills
• Working knowledge of POS systems and inventory management software
• Ability to work in a fast-paced environment, flexible with shifts, weekends, and holidays
• Strong understanding of food safety, hygiene, and statutory compliance (FSSAI etc.)