General Manager

Big Mamma Group and Ballyhoo Hospitality have joined forces in a strategic joint venture to bring a new and ambitious hospitality vision to the United States market.

About Big Mamma Group: Founded by Victor Lugger and Tigrane Seydoux, has established itself as one of Europe’s most dynamic restaurant groups, with 35 locations and nearly 3,000 team members across Europe and Dubai. More than just a restaurant, Big Mamma is on a mission to create places where hospitality is heartfelt, food is abundant, and the joy in the room is something you feel before you’ve even sat down. Its reputation is built on three pillars: obsessive Italian sourcing, everything made in-house from fresh pasta to gelato, and a people-first culture with the company built around ‘Changing People’s Lives with Pizza’

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About Ballyhoo Hospitality Grou** p: Founded in 2009 by Ryan and Anna O'Donnell, Ballyhoo Hospitality is a Chicago-based restaurant group operating 15 neighborhood-driven concepts across Chicago and the suburbs. Led today by Ryan O'Donnell and Partner Jon Farrer, Ballyhoo is built on warm, personal hospitality, honest cuisine, and deep community investment. The group expands intentionally, preserving the individuality of each concept while staying rooted in the belief that great hospitality is shaped by passionate teams, loyal guests, and the neighborhoods they serv

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JOIN THE T**

EAMAs part of bringing the joyful hospitality of Big Mamma Group to the US, we’re opening an Italian trattoria in Juno Beach, Florida with Ballyhoo Hospitality. Just steps away from the waterfront, we’re building a passionate team dedicated to delivering exceptional guest experiences in a high-volume and fast-paced environment. Rooted in the DNA of Big Mamma, this restaurant will be entirely unique to South Florida, and deeply inspired by the energy and lifestyle of Palm Beach Coun

ty.

Ballyhoo Hospitality & Big Mamma Group are currently seeking an experien ced General Man ager to join the opening team of this new restaurant. The General Manager will lead and oversee all restaurant operations, ensuring excellence in guest experience, operational efficiency, financial performance, and team development, while embodying the values and standards of both groups on a daily ba

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YOUR MISS**

**IONS:

Guest Experience & Operational Excel**

• lence:Guest Experience: Ensure outstanding hospitality and customer satisfaction across all service m
• omentsQuality Control: Guarantee consistency in food, beverage, and service sta
• ndardsService Operations: Lead daily restaurant operations in partnership with the managemen
• t teamMarketing Collaboration: Partner with the marketing team on activations, events, and brand initi
• ativesCompliance & Standards: Ensure full compliance with sanitation, safety, and local regul
• ationsOperational Efficiency: Maintain excellence in restaurant appearance, service flow, and overall operational exe

cutionFinancial & Administrative Mana

• gementFinancial Performance: Drive sales performance while controlling labor cost and F&B cost in line with budget t
• argetsCash Management: Ensure compliance with company cash handling and reconciliation proc
• eduresPayroll & Scheduling: Oversee bi-weekly payroll processing and weekly staff sche
• dulingReporting & Analysis: Monitor restaurant KPIs and financial performance to support operational decision-
• makingSystems & Tools: Utilize restaurant management systems and reporting tools effic

ientlyTeam Leadership & Devel

• opmentLeadership: Lead teams with integrity, professionalism, and open communi
• cationCulture & Inclusion: Foster a respectful, inclusive, and positive working envir
• onmentRecruitment & Onboarding: Support hiring, onboarding, and integration processes in line with company sta
• ndardsTraining & Coaching: Develop and coach management and operational teams to drive autonomy and perfo
• rmanceTeam Development: Support internal growth, talent development, and succession pl
• anningCollaboration: Promote strong communication and collaboration between FOH, BOH, and management

teamsQUALIFICA

• TIONS:A minimum of 5 years of experience in leadership roles within the restaurant/hospitality industry is req
• uired.Prior experience in leading new Restaurant Opening Opera
• tions.Proficiency in Restaurant Management and Operations is esse
• ntial.Exceptional communication and organizational abilities are a
• must.The ability to interact professionally and diplomatically with diverse business partners is exp
• ected.Strong capabilities in managing and interpreting restaurant financials are nece
• ssary.Fluency in Microsoft Office Suite: Word, Excel, Powe
• rPointExperience with Restaurant 365, Resy and Toast POS is a
• plus!Candidates must be legally authorized to work in the United

StatesBenefits & P erks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonus and Dining Disc

ounts.Why Jo

• in Us?Opportunity to work in a dynamic and friendly enviro
• nment.Gain valuable experience in the hospitality ind
• ustry.Be part of a team that values growth and develo

pment.How to

Apply:Interested candidates should submit their resume and a brief cover letter outlining their relevant exper

ience.Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all empl

oyees.