General Manager

Leadership Philosophy

Lead with a servant's heart, an owner's mindset, and an unwavering commitment to people, customers, operational excellence, and profitable growth while preserving the company's culture and reputation.

Core Values

Positive Energy > Growth Oriented > Team > Family > Emotional Intelligence > Continuous Improvement > Integrity

Position Summary

The General Manager serves as the senior operating executive with full P&L responsibility for a vertically integrated wood pallet manufacturing, brokerage, and transportation company. Reporting to the Ownership, the GM is responsible for operational excellence, financial performance, strategic growth, safety, customer satisfaction, and leadership of a predominantly Amish production workforce.

Primary Areas of Responsibility

· Lead manufacturing, brokerage, transportation, sales, purchasing, maintenance, safety, finance, and administration.

· Deliver annual revenue, EBITDA, cash flow, and working capital objectives.

· Develop and mentor department leaders while fostering accountability and continuous improvement.

· Build strategic customer, supplier, lender, and community relationships.

Manufacturing Leadership

· Direct all pallet manufacturing, recycled pallet operations, inventory, quality, maintenance, scheduling, and production planning.

· Improve labor productivity, reduce waste, maximize equipment utilization, and drive Lean initiatives.

Brokerage Leadership

· Lead the $5.4M brokerage division by expanding supplier relationships, negotiating purchasing agreements, optimizing sourcing, and improving gross margins.

· Coordinate internal production with third-party sourcing to maximize customer service and profitability.

Transportation Leadership

· Provide executive oversight of the $1.9M trucking operation, including fleet utilization, dispatch, DOT compliance, maintenance, fuel management, routing, and outside freight opportunities.

Leadership of an Amish Workforce

· Lead with humility, consistency, fairness, and integrity.

· Develop respectful relationships with Amish employees and community leaders.

· Maintain clear face-to-face communication and predictable work schedules were practical.

· Coordinate transportation logistics and develop supervisors who understand Amish culture and values.

Financial Accountability

· Full responsibility for budgeting, forecasting, monthly financial reviews, capital expenditures, cash flow, inventory, and profitability across all divisions.

Key Performance Indicators

· Revenue Growth

· EBITDA

· Gross Margin

· Cash Flow

· Manufacturing Efficiency

· Brokerage Gross Profit

· Fleet Utilization

· On-Time Delivery

· Safety Performance

· Employee Retention

· Customer Satisfaction

Qualifications

· 10+ years of manufacturing leadership with significant P&L responsibility.

· Experience in wood products, pallets, lumber, sawmills, logistics, or industrial manufacturing preferred.

· Strong financial acumen, servant leadership style, and operational excellence.

Direct Reports

· Operations Manager

· Production Manager

· Brokerage Lead

· Transportation Lead

· Sales Manager

· Office Manager

· Purchasing/Buyer

· Maintenance Support

Pay: $85,000.00 - $120,000.00 per year

Work Location: In person