General Manager

About the role

The General Manager is the senior operational leader of CAVO — one of Bangkok's premier luxury Mediterranean dining & nightlife destinations. This role owns the full guest experience, team performance, and financial results across all venue operations, including the restaurant, bar, lounge, and entertainment programming. The GM sets the standard for service excellence, manages a high-performing team, and works hand-in-hand with the Marketing and ownership team to grow revenue, protect the brand's luxury positioning, and deliver consistently exceptional nights.

Key responsibilities

• Oversee all daily front-of-house operations — dining floor, bar, lounge, and entry management
• Ensure seamless service flow during peak hours, events, and high-profile evenings
• Manage reservations strategy, table allocation, and VIP seating prioritization
• Maintain CAVO's luxury standards of cleanliness, ambiance, and presentation at all times
• Ensure every guest receives a world-class, consistent CAVO experience from arrival to departure
• Build and maintain personal relationships with VIP guests, high-spending regulars, and key clients
• Drive revenue growth across food, beverage, events, and table sales
• Monitor and control key cost lines: payroll, food cost, beverage cost, and operational expenses
• Directly manage and align department heads across restaurant, nightlife, bar, entertainment, and guest relations operations
• Lead, coach, and motivate a team of service staff, supervisors, and department heads

About you

• 5+ years in senior hospitality management, with at least 2 years as a General Manager or Venue Manager
• Direct experience in luxury dining, nightlife, or premium entertainment venues strongly preferred
• Proven track record managing high-volume operations and large teams
• Exceptional leadership presence — commanding on the floor, respected by the team
• Deep understanding of luxury hospitality standards and guest psychology
• Strong financial acumen: P&L management, cost control, revenue optimization
• Excellent communication skills in English (Thai is a strong advantage; other languages a plus)
• Proficient with POS systems, reservation platforms (e.g. Nightify, OpenTable), and reporting tools
• Able to thrive in a fast-paced, late-night environment
• High attention to detail, proactive problem-solving, and calm under pressure

About us

CAVO Group (Thailand) Company Limited is one of Bangkok's premier luxury Mediterranean dining & nightlife destinations.