General Manager

Job Summary

Aavana Inn — Hotel & Banquet is looking for an experienced and hands-on General Manager to lead the overall hotel operations and help establish the property as a professional hospitality destination in East Delhi.

The ideal candidate should have strong operational knowledge, excellent guest-handling skills, and the ability to manage teams, vendors, service standards, and day-to-day hotel operations.

Key Responsibilities

• Oversee the complete day-to-day operations of the hotel.
• Ensure smooth functioning of Front Office, Housekeeping, Banquet and support operations.
• Maintain high standards of guest service, cleanliness, safety and hospitality.
• Lead, train and manage hotel staff and ensure proper discipline and grooming.
• Monitor room occupancy, room rates, revenue and overall hotel performance.
• Handle guest complaints and ensure timely resolution.
• Coordinate with vendors, suppliers, contractors and service providers.
• Monitor operational expenses and control unnecessary costs.
• Ensure proper maintenance of rooms, public areas and hotel facilities.
• Develop and implement SOPs for daily hotel operations.
• Coordinate with the management on business performance, staffing and operational requirements.
• Ensure compliance with hotel policies, statutory requirements and safety standards.
• Support banquet sales and operations to maximize business opportunities.
• Prepare regular operational reports for management.
• Take ownership of the hotel's overall guest experience and reputation.

Requirements

• 5–8 years of relevant hotel/hospitality experience.
• Previous experience as a Hotel Manager, Operations Manager, Resident Manager or Assistant General Manager will be preferred.
• Strong knowledge of Front Office and Housekeeping operations.
• Experience managing hotel teams and daily operations.
• Excellent communication and guest-handling skills.
• Strong leadership and problem-solving abilities.
• Good understanding of hotel revenue and cost control.
• Comfortable working in a hands-on operational environment.
• Basic knowledge of hotel software/PMS, MS Office and reporting.
• Candidates with experience in boutique hotels, business hotels or banquet properties will be preferred.

What We’re Looking For

We are looking for someone who can take ownership of the property, build a strong operational culture and ensure that every guest receives a professional and consistent experience.

This is a hands-on leadership role suited to a hospitality professional who is comfortable being involved in both management and daily operations.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person