General Manager

1. Operations Management-
   Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation.
   Ensure smooth-check in & out and exceptional guest service. Monitor property condition and ensure preventive maintenance and cleanliness.
2. Financial Oversight-
   Prepare and manage budgets, forecasts, and P&L reports.
   Monitor expenses, control costs, and maximize revenue through strategic planning and yield management.
   Approve major purchases and capital expenditures.
3. Guest Experience-
   Maintain high guest satisfaction scores through service quality and personalized experiences.
   Handle VIPs, escalated complaints, and special guest requests.
   Conduct regular guest feedback analysis and implement improvements.
4. Staff Leadership-
   Recruit, train, mentor, and supervise department heads and key staff.
   Foster a positive work environment and team culture.
   Set performance goals and conduct regular evaluations.
5. Marketing and Sales-
   Collaborate with the sales and marketing team to promote the property.
   Develop packages, events, and local tie-ups to attract domestic and international guests.
   Monitor OTA (Online Travel Agency) presence and guest reviews.
6. Regulatory Compliance-
   Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations.
   Maintain all licenses and permits relevant to hospitality operations.
7. Sustainability & Community Engagement-
   Implement eco-friendly and sustainable tourism practices.
   Engage with local communities and support responsible tourism initiatives.

Location : - Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535