General Manager

Position Overview

Tiger Hospitality Group is seeking a dynamic, people-focused, and highly motivated General Manager to lead operations at our UCSD food hall location.

We’re looking for a hands-on hospitality leader who thrives in a fast-paced environment and understands that a successful food hall is about more than daily operations. The General Manager will be responsible for creating an exceptional guest experience, developing a strong team, driving sales, supporting our food concepts and vendor partners, and building meaningful connections with the surrounding community.

The ideal candidate is humble, motivated, solutions-oriented, and excited about growing their career with an expanding hospitality company.

Key Responsibilities

Operations & Guest Experience

• Oversee all day-to-day food hall operations and ensure a clean, safe, welcoming, and well-organized environment
• Maintain high standards for guest service and overall experience
• Ensure company policies, procedures, and operational standards are consistently followed
• Identify operational challenges and implement practical solutions quickly
• Work closely with individual food concepts and vendor partners to maintain quality and consistency

Leadership & Team Development

• Lead, coach, and develop supervisors and hourly team members
• Build a positive, accountable, and collaborative workplace culture
• Support employee training, performance management, and development
• Manage staffing and scheduling based on business needs
• Provide clear communication and leadership during high-volume periods

Sales & Financial Performance

• Drive revenue growth through strong operations, creative sales strategies, and guest-focused initiatives
• Monitor P&L performance and key operating metrics
• Manage labor costs, productivity, and controllable expenses
• Identify opportunities to increase traffic, sales, and profitability
• Partner with leadership to establish and achieve location performance goals

Marketing & Community Engagement

• Develop and execute local marketing and community engagement initiatives
• Plan and coordinate events that activate the food hall and increase guest traffic
• Build relationships with local organizations, businesses, students, faculty, and surrounding neighborhoods
• Identify partnerships and opportunities that strengthen the food hall's presence within the community
• Create initiatives that encourage repeat visits and build guest loyalty

Leadership Collaboration

• Build strong working relationships with food concepts, vendors, and company leadership
• Participate in management and leadership meetings
• Communicate location performance, opportunities, challenges, and operational needs
• Contribute ideas and insights as Tiger Hospitality Group continues to grow
• Support company-wide initiatives and future expansion as needed

Qualifications

• Previous General Manager, Assistant General Manager, Food Hall Manager, Restaurant Manager, or comparable hospitality leadership experience
• Experience managing high-volume restaurant, food hall, or multi-concept operations preferred
• Strong leadership, coaching, and team-building skills
• Understanding of P&L management, labor controls, budgeting, and operational costs
• Experience driving sales and improving operational performance
• Strong communication and problem-solving skills
• Ability to build relationships with employees, guests, vendors, and community partners
• Comfortable working in a fast-paced and constantly evolving environment
• Flexible availability, including mornings, evenings, weekends, and holidays as business needs require
• Passion for hospitality, community engagement, and team development

What We Offer

• Competitive compensation: $60,000–$80,000 annually, depending on experience and bonus structure
• Performance-based bonus opportunities
• Benefits package, where applicable
• Employee dining discounts
• Career development and advancement opportunities
• Opportunity to directly impact the local community and your team
• Potential advancement into multi-unit or executive leadership roles as the company expands
• The opportunity to grow with a fast-moving hospitality company

Work Schedule

Full-Time | In Person

Schedule flexibility is required based on business needs and may include:

• Morning shifts
• Day shifts
• Evening shifts
• Weekends and holidays as needed

Tiger Hospitality Group is looking for leaders who want to build great teams, create memorable guest experiences, and grow with us.

An Automated Decision System (ADS) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

The use of AI technology, which may be considered an ADS, is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired by emailing the employer directly using the email listed on the careers site.