General Manager

About the role

Mr. Egg Restaurant Group is looking for an experienced and dynamic General Manager to lead restaurant operations in Bali. The successful candidate will be responsible for driving overall business performance, operational excellence, profitability, team development, and customer satisfaction across outlets.

Key Responsibilities
Lead and oversee the overall operations of Mr. Egg Restaurant Group Bali.
Ensure all outlets consistently achieve sales, profitability, service, product quality, and operational targets.
Develop and implement strategies to increase revenue, customer traffic, and repeat business.
Monitor and control Food Cost, Labor Cost, operational expenses, waste, and inventory variance.
Ensure consistent food quality, portioning, presentation, hygiene, and food safety standards.
Monitor customer feedback, complaints, and online reviews and ensure appropriate follow-up.
Lead, coach, and develop Outlet Managers, Head Chefs, and operational teams.
Collaborate with Finance, Purchasing, Marketing, and other departments to achieve business objectives.
Analyze operational and financial reports and provide strategic recommendations to Management/Owner.
Identify opportunities for business growth, promotions, partnerships, and new revenue channels.
Ensure compliance with company policies, SOPs, food safety standards, and applicable regulations.

Requirements
Minimum D3/S1 in Hospitality, Business Management, Hotel Management, or a related field.
Minimum 5–8 years of experience in F&B or hospitality, with at least 2–3 years in a management position such as Restaurant Manager, Area Manager, Operations Manager, or General Manager.
Experience managing multiple restaurant outlets is highly preferred.
Strong understanding of P&L, budgeting, food cost, labor cost, and cost control.
Strong leadership, communication, negotiation, analytical, and problem-solving skills.
Results oriented with strong business acumen and decision-making ability.
Passionate about hospitality, customer experience, and team development.
Able to work independently, manage multiple priorities, and adapt to a fast-paced restaurant environment.
Willing to work flexible hours according to operational requirements.
What We’re Looking For
We are looking for a hands-on, strategic, and people-oriented leader who can build a high-performing team, maintain consistent restaurant standards, improve profitability, and contribute to the continued growth of Mr. Egg Restaurant Group in Bali.