General Manager

Job summary

We are seeking a dynamic, experienced, and results-oriented Pharmacy General Manager to provide strategic and operational leadership across the company's pharmacy outlets, stores, and related business operations.

Min Qualification: Degree Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Port Harcourt & Rivers State, Nigeria

Job descriptions & requirements

Responsibilities:

Operational Leadership:

• Oversee the day-to-day administrative and operational activities across all retail pharmacy outlets and warehouse/storage facilities.
• Ensure effective coordination between procurement, logistics, pharmacy operations, sales, and customer service.
• Establish and maintain efficient operational processes across all business locations.
• Monitor outlet performance and ensure compliance with company policies, procedures, and operational standards.
• Identify operational challenges and implement practical solutions to improve efficiency and service delivery.

Supply Chain & Inventory Management:

• Coordinate effective inventory management across all outlets and stores.
• Ensure regular, accurate, and properly documented stock-taking and reconciliation.
• Monitor fast-moving products to minimize stock-outs and maintain product availability.
• Develop strategies to minimize losses resulting from expired, damaged, missing, or slow-moving products.
• Coordinate with procurement and logistics teams to ensure timely replenishment of stock.
• Monitor stock movement and investigate significant inventory variances.

Staff Management & Performance:

• Lead recruitment, onboarding, staff scheduling, training, and performance management across the organization.
• Supervise pharmacists, pharmacy technicians, sales assistants, cashiers, outlet managers, and administrative personnel.
• Establish clear performance targets and hold relevant managers and employees accountable for results.
• Conduct regular performance reviews and identify training and development needs.
• Promote professionalism, teamwork, discipline, accountability, and excellent customer service.
• Ensure appropriate staffing levels across outlets and business units.

Business Growth & Commercial Development:

• Analyze sales trends, customer behaviour, product performance, and market opportunities.
• Develop strategies to increase sales, customer retention, profitability, and market share.
• Identify opportunities for introducing new product lines, services, partnerships, and business locations.
• Develop and coordinate appropriate marketing, promotional, and community outreach initiatives.
• Monitor the effectiveness of business-development strategies and recommend improvements.
• Identify opportunities for expansion and support feasibility assessments for potential new outlets.

Financial & Budget Management:

• Work closely with the Accountant to develop and monitor operational budgets.
• Ensure purchasing and operational decisions are aligned with approved budgets and corporate cash flow.
• Monitor operating expenses and identify opportunities for cost optimization.
• Review sales, expenditure, inventory, and profitability reports.
• Ensure business decisions balance operational needs with financial sustainability.

Cross-Department Coordination:

• Coordinate activities between pharmacy operations, procurement, logistics, finance, human resources, sales, and administration.
• Ensure departments work collaboratively toward organizational objectives.
• Facilitate effective communication between outlet managers and senior management.
• Identify interdepartmental challenges and drive timely resolution.

Management Reporting & Strategic Support:

• Prepare regular reports on sales, operations, inventory, staffing, customer service, and business performance.
• Present operational and commercial performance updates to senior management and the Board of Directors.
• Provide data-driven recommendations to support strategic decision-making.
• Translate the company's strategic objectives into measurable operational targets.

Requirements:

• Bachelor's degree in Business Administration, Pharmacy, Management, Economics, Accounting, or a related field.
• A Master's degree or relevant professional qualification will be an added advantage.
• Minimum of 3 years' relevant management experience, preferably in pharmacy, healthcare, retail, FMCG, or a multi-outlet business environment.
• Proven experience in operations management, inventory control, staff management, sales, and business development.
• Strong commercial awareness and understanding of retail business operations.
• Demonstrated ability to manage teams and achieve measurable performance targets.
• Excellent leadership, communication, negotiation, analytical, and problem-solving skills.
• Strong financial and budget-management awareness.
• Proficiency in Microsoft Office and relevant business management systems.
• Ability to work under pressure and manage multiple priorities effectively.

Key Performance Indicators:

• Revenue and sales growth
• Inventory accuracy and availability
• Reduction of stock losses and expired products
• Staff productivity and accountability
• Customer satisfaction and retention
• Operational efficiency
• Cost control and profitability
• Business expansion and market development

Location: Egbelu-Minita, Opposite Jeptha School, East-West Road, Port Harcourt, Rivers State

Remuneration: NGN 280,000

Application Deadline: 30th September 2026