General Manager

Our Core Values

Respect

We are a team and part of our clients’ teams. We treat everyone with dignity, respect differences, and build trusting relationships.

Enthusiasm

Committed to our clients’ success as we are to our own growth and to working together with colleagues to achieve great things every day.

Dedication

We do whatever it takes to succeed. Our approach is simple: never give up — try, try, and try again until it works.

Excellence

Only the best will do in everything we do. We strive for excellence, set high standards, and deliver nothing short of outstanding quality.

General Manager

Key Responsibilities

• Oversee daily operations to ensure smooth, high quality service delivery across the board
• Manage annual budgets & maintain full P7L responsibility, ensuring strong financial performance
• Drive sales & occupancy through proactive business development, broker relationships & client acquisition
• Lead, develop & motivate staff to deliver exceptional customer service & operational excellence
• Maintain strong client relationships, manage escalations & ensure high retention & satisfaction
• Ensure compliance with company standards, health & safety regulations & operational procedures.

Key Candidate Qualities

• Strong commercial & financial acumen with proven P&L ownership
• Results driven mindset with a track record of meeting revenue & sales targets
• Excellent leadership skills with the ability to motivate teams & build a positive culture
• Exceptional communication & relationship building abilities
• Highly organised, adaptable & able to manage multiple priorities in a fast paced environment
• Customer focused, solution orientated & proactive in identifying opportunities & resolving issues