General Manager

We are looking for a commercially driven, highly connected, and hands-on General Manager to lead the next stage of growth of an international hospitality and tourism business based in Bali.

This is a senior leadership role for someone who can combine commercial growth, relationship building, operational excellence, people leadership, and premium guest experience.

We are looking for a General Manager who is not only capable of running a successful operation, but also enjoys being visible in the market, building meaningful relationships, identifying commercial opportunities, and strengthening the business's position within Bali's premium hospitality ecosystem.

The successful candidate will combine the discipline of an experienced operator with the commercial mindset and relationship-building ability of a natural business leader.

Key Responsibilities

• Take overall responsibility for the commercial performance, operations, people, and guest experience of the business.
• Drive revenue growth and profitability while ensuring consistently high operational and service standards.
• Identify and develop commercial opportunities across premium hospitality, tourism, weddings, events, corporate, travel, and lifestyle segments.
• Build and maintain strategic relationships with hotels, luxury resorts, villas, DMCs, wedding planners, event agencies, travel advisors, concierge networks, corporate accounts, and other relevant partners.
• Personally manage relationships with key accounts, strategic partners, and high-value clients.
• Maintain an active market presence and represent the business within Bali's hospitality, tourism, lifestyle, and business communities.
• Leverage professional networks and relationships to create meaningful commercial opportunities and long-term partnerships.
• Work closely with the sales and marketing teams to ensure commercial activities are focused on measurable results.
• Monitor sales pipelines, conversion, revenue performance, market trends, competitor activity, and emerging commercial opportunities.
• Oversee day-to-day operations and ensure consistently high standards of service, presentation, operational readiness, and guest experience.
• Anticipate operational challenges and ensure issues are resolved quickly, practically, and professionally.
• Ensure commitments made to clients and business partners are delivered effectively by the operational team.
• Lead, motivate, and develop the team, establishing clear expectations, accountability, and performance standards.
• Build a culture that is commercially ambitious, service-oriented, collaborative, and accountable.
• Recruit, develop, and retain high-performing team members as required.
• Oversee budgets, forecasting, cost control, revenue, profitability, and agreed business KPIs.
• Identify opportunities to improve margins, operational efficiency, and overall business performance.
• Work closely with the Owner/Director on business planning, strategic priorities, and growth initiatives.
• Protect and strengthen the company's premium positioning and ensure the guest experience consistently reflects high-end hospitality standards.
• Personally oversee important VIP, corporate, event, and high-value client experiences when appropriate.
• Gather and act on feedback from clients, guests, and business partners to continuously improve the business.

Qualifications & Experience

• Minimum 5 years of relevant experience within hospitality, tourism, lifestyle, events, or a comparable service-driven business, with significant leadership and commercial responsibility.
• Experience within 5-star hotels, luxury resorts, premium hospitality, luxury travel, high-end events, or similar premium service environments is strongly preferred.
• Candidates may currently be working as a General Manager, Hotel Manager, Commercial Director, Director of Sales, Director of Events, senior hospitality leader, or in another comparable leadership position.
• Demonstrated track record in commercial growth, sales, business development, or revenue generation, with the ability to identify opportunities and turn relationships into measurable business results.
• A strong and active professional network in Bali, particularly within hospitality, tourism, events, luxury travel, lifestyle, villas, hotels/resorts, DMCs, or related sectors, is highly preferred.
• Naturally confident and comfortable representing a premium business externally, including at partner meetings, networking events, industry functions, and meetings with senior decision-makers.
• Strong relationship-building ability, with a genuine interest in developing long-term professional relationships rather than purely transactional contacts.
• Commercially driven and proactive, with the initiative to identify opportunities, open doors, follow through consistently, and deliver results.
• Strong operational capability, with the ability to move between strategic/commercial priorities and day-to-day operational matters without losing attention to detail.
• Strong understanding of premium hospitality standards, luxury guest expectations, and high-value client service.
• Proven leadership and people-management capability, including setting expectations, developing teams, managing performance, and creating accountability.
• Good financial and commercial understanding, including revenue, profitability, budgets, forecasting, cost control, and operational efficiency.
• Excellent communication, interpersonal, negotiation, and stakeholder-management skills.
• Excellent spoken and written English is essential.
• Highly organised, practical, and confident in making decisions and solving problems.
• Comfortable taking ownership of both commercial and operational performance.
• Able to work independently and take full accountability for outcomes while maintaining a close working relationship with the Owner/Director.
• Entrepreneurial and growth-oriented, with the ambition to improve the business, strengthen its market position, and make a visible impact.
• Currently based in Bali or possessing a strong understanding of and professional network within the Bali market.

What We Offer

• Competitive fixed salary package
• THR and paid annual leave
• Senior leadership role with direct access to the Owner/Director
• Clear revenue, profitability, operational, and performance KPIs
• Opportunity to lead an established international hospitality and tourism business through its next stage of growth
• Significant autonomy and ownership across commercial and operational performance
• Exposure to premium and international clientele
• Opportunity to strengthen relationships across Bali's luxury hospitality, tourism, events, and lifestyle ecosystem
• Dynamic and entrepreneurial working environment