General Manager

Position: General Manager
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Brampton, ON (Onsite)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The Role

As a General Manager, you will lead the strategic direction and operational performance of our Brampton plant, our HQ location of DCM. You will be accountable for ensuring that all functional areas (production, client services, quality, logistics, and finance) operate cohesively to meet customer expectations, financial targets, and corporate objectives. The successful candidate will drive continuous improvement, foster a strong culture of accountability and safety, and represent the site both internally and with external stakeholders.

This is an onsite role working Monday to Friday at our Brampton site.

Key Responsibilities

• Own full operational performance for the Brampton plant — production, scheduling, quality, logistics, and all client deliverables
• Lead and develop a team of department heads and supervisors, building bench strength through coaching and succession planning
• Build and maintain strong client relationships by serving as the primary escalation point for service concerns, supporting commercial sales initiatives and ensuring the consistent delivery of products and services that meet or exceed customer expectations
• Drive local strategy, continuous improvement, and technology integration to keep the site efficient and competitive
• Safeguard product quality, workplace safety, and regulatory compliance across the site
• Manage the site's budget and financial performance, partnering with Finance on cost control and capital planning

Skills & Experiences

• Bachelor’s degree in Business Administration, Manufacturing, Engineering, or a related field; MBA is preferred
• Minimum of 10 years of experience in a senior management role leading teams within the manufacturing industry, preferably in print production and distribution (labels, forms, commercial print & direct mail) paired with a strong understanding of custom manufacturing
• Strong financial acumen with ability to use numbers to guide budgeting and cost decisions
• Proven track record of successful strategic planning and operational management, including managing service level agreements, goals, and values
• Strong analytical skills to identify and resolve operational challenges; knowledge of quality control processes and standards, with familiarity with ISO considered an asset
• Familiarity with health and safety regulations in a manufacturing environment
• Solid computer skills across Microsoft Office applications, with advanced skills in Excel required; knowledge of cost management applications and ERP systems (MS D365 an asset)
• Resilient and courageous - able to stand behind difficult decisions and stay effective through sustained pressure

What we offer

• Comprehensive healthcare, dental, and vision coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.