General Manager

Who you are

• Bachelors Degree
• 8+ years of account management, relationship-based sales, or similar experience
• Previous people management responsibilities, including experience managing managers or leading teams through other leaders
• Proven experience managing complex enterprise relationships
• An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
• Strong attention to detail and project management skills
• Interest in data and more quantitative problem solving
• Ability to adapt quickly and manage many concurrent responsibilities
• Expertise in Excel, PowerPoint, and Word
• A positive attitude and team-based mentality; excellent collaboration skills
• Comfortability in a fast-paced environment

What the job involves

• The General Manager of the Clinic Purchasing Platform is responsible for the performance and operations of Vetcove's flagship purchasing platform and many of the company's most important enterprise customer relationships
• You will lead the teams responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals through two experienced managers
• Together, these teams support Vetcove's largest corporate customers, driving adoption, retention, operational excellence, and long-term partner success
• You will be accountable for the success of Vetcove's largest enterprise partners
• That means understanding their business, identifying opportunities to deepen each relationship, coordinating execution across Product, Engineering, Sales, Marketing, and Operations, and ensuring Vetcove consistently delivers on its commitments
• This is a highly cross-functional leadership role that combines operational execution, people leadership, and commercial strategy
• You'll be responsible for developing your managers, scaling the organization as the business grows, and ensuring Vetcove continues to deliver an exceptional experience on this platform
• Own the performance and operations of Vetcove's Clinic Purchasing Platform
• Lead and develop two experienced managers responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals
• Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive cross-functional initiatives
• Gather customer and market feedback to help inform commercial strategy, product direction, and long-term investment decisions
• Review and provide guidance on executive-facing customer materials, including proposals, business reviews, strategic plans, and performance updates
• Continuously improve the processes, metrics, and operating rhythms used by the Account Management and Customer Experience organizations
• Conduct regular business reviews with your managers to evaluate account health, identify opportunities and risks, and ensure teams are executing against priorities

Benefits

• Open Vacation Policy
• Stock Options & Benefits
• Medical, Dental, and Vision Insurance
• 401K Matching