General Manager

VACANCY: GENERAL MANAGER – OPERATIONS

Location: Durban, KwaZulu-Natal

Salary: R40 000 – R45 000 Basic per month (negotiable based on experience)

Benefits: Benefits + Cell Allowance + Fuel Allowance

We are recruiting an experienced General Manager: Operations to take responsibility for leading and overseeing regional operations within an established staffing and recruitment organisation.

This is a senior operational leadership position suited to someone who understands the fast-paced and highly compliance-driven nature of the Temporary Employment Services (TES), staffing, recruitment and workforce solutions industry.

Previous senior operational management experience within the staffing/TES/recruitment industry is essential.

Key Responsibilities

• Leading and developing operational teams, ensuring accountability and productivity.
• Overseeing staffing and Temporary Employment Services delivery across client accounts.
• Ensuring SLA, legislative, policy and regulatory compliance.
• Monitoring KPIs, costs, service levels and regional performance.
• Driving operational efficiencies, continuous improvement and risk management.
• Managing client relationships, escalations, retention and organic growth opportunities.
• Coordinating with Recruitment, Payroll, HR, IR and Sales to ensure seamless service delivery.
• Providing operational reporting and strategic updates to senior management.

Requirements

• Proven management experience within the staffing, recruitment, TES, labour outsourcing or workforce solutions industry – essential.
• Experience leading regional or multi-site operations teams.
• Strong understanding of Temporary Employment Services (TES) and outsourced staffing operations.
• Experience managing large client accounts and/or multiple operational sites.
• Strong knowledge of labour legislation, IR and operational compliance.
• Experience managing SLAs, KPIs and client service delivery.
• Strong commercial awareness with an understanding of budgets, costs and profitability.
• Excellent leadership and people-management ability.

Strong client relationship and stakeholder-management skills.

• Ability to operate effectively in a high-pressure, fast-paced environment.
• Valid driver's license and willingness to travel within the region as required.