GENERAL MANAGER

Overall Responsibilities :

We are a rapidly expanding interior design materials business with multiple subsidiaries, showrooms and warehouses across Peninsular Malaysia, together with a few warehouses in Sungai Buloh, Selangor.

As part of our continued expansion, we are looking for an experienced and results-oriented General Manager to lead the overall organization, strengthen operational controls, improve business performance and support the Directors in driving sustainable growth.

This is a key management position with direct exposure to the Company Directors. The successful candidate will be expected to take ownership of the Company's overall performance, identify operational and financial weaknesses, and implement practical solutions.

Key Responsibilities :

• Work closely with the Directors to develop and execute the Company's business strategies and expansion plans.
• Support the Directors in evaluating new branches, showrooms, warehouses, products and business opportunities.
• Ensure business expansion is supported by sound financial and operational planning.
• Identify manpower requirements in line with business expansion.
• Develop scalable systems and processes to support organizational growth.
• Oversee the overall performance of subsidiaries, showrooms, warehouses and support functions.
• Establish clear objectives, KPIs, accountability and performance standards across departments.
• Lead and develop the management team to achieve organizational objectives.
• Monitor the Company's overall financial health, including revenue, gross profit, operating expenses, cash flow and profitability.
• Work closely with Finance to monitor budgets, cost control, working capital and financial performance.
• Drive cost efficiency without compromising customer service and business growth.
• Take overall ownership in maintaining inventory efficiency.
• Review existing SOPs and implement stronger operational controls.
• Monitor business performance and provide regular management reports and recommendations to the Directors.
• Identify business risks, operational gaps and opportunities for improvement.
• Coach, develop and evaluate Heads of Department and key personnel.

Requirements :

• Degree/Diploma in Business Administration, Management, Operations, Finance, Supply Chain or related discipline.
• 10 - 15 years of relevant working experience, with at least 5 years in a senior management / General Manager / Operations Manager position.
• Proven experience managing multi-location operations, subsidiaries, branches, warehouses or retail / showroom networks.
• Strong understanding of P&L, budgeting, cash flow, cost control and business performance..
• Strong knowledge of inventory management, warehouse operations and supply chain processes.
• Strong analytical and problem-solving skills, particularly in identifying and resolving system/data discrepancies.
• Strong leadership, communication, negotiation and decision-making skills.
• Able to work independently and interact directly with Company Directors.
• Must be hands-on, commercially minded and execution-oriented.
• Willing to travel to branches, showrooms and warehouses when required.