General Manager

We are looking for a commercial people focused leader for our new store in WHITE CITY opening winter 2026.

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

Some of What’s in it for You!

• Paid Personal Days
• Generous Benefit package
• Employee Assistance Program
• Employee Loyalty Reward Program
• Generous welcome gift

Moose Knuckles is looking for an Assistant Manager to join our crew! As the assistant manager

you should be well versed in both service and back of house operations. Your focus will be on

driving sales and service the way that only Moose Knuckles can; through authentic, honest and

irreverent service. You will support the General manager in the overall performance of the

store, including sales performance; recruitment, motivation and development of staff; store

merchandising and visual presentation; expense and payroll controls. You’re confident,

innovative and come with experience in the industry at a large volume operation. You work

hard and you play harder!

Some of what you’ll do:

• Support strategies and initiatives implemented by GM to achieve and exceed business

goals &targets through epic management and feedback in the shifting of stock

• Operate the business like you own it. Maintain productivity and profitability of the store

through sales growth, staffing and inventory result

• Follow the rules; understand and comply with all company policy, procedures and

operations

• Maintain merchandising standards and execution

• Participate in the training, motivating, building and developing sales associates, BOH

team and key holders

• Be the role model the Moose Knuckles culture with all crew members and deliver a

genuine and high level of service to our customers

• Be part of creating a culture where employees are engaged in areas of product,

merchandising, operations, customer service, sales and growth

• Manage your team through effective development, observation and coaching

• Know the general ins and outs of HR policy and adhere to an enjoyable yet

professional environment

• Epic selling skills, and willingness to get your hands dirty with your team to get the job

done

• Honour Moose Knuckles values of diversity and inclusion in every area of the business

Some of what you’ll need:

• 3-5 years of retail management experience as an Assistant Manager

• Excellent leadership skills, strong communication and teamwork

• Dynamic, customer oriented

• Sales driven

• Proven analytical skills

• Professional attitude and behavior; versatile, proactive and the ability to work under

pressure

• Passion for the brand

• An appreciation of fashion, product knowledge and quality

• You are so detail oriented, a piece out of place is a BIG deal

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.

Responsibilities

• Provide leadership and direction to a team of people
• Manage operations and finances of business
• Recruit and train new hires on business practices
• Drive development of employees
• Ensure that quality of work or service is maintained

Qualifications

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills