General Manager

Company Profile:

We are an innovative leader in the family entertainment industry offering new and exciting attractions to our locations, focusing on guest experience and promoting a positive, forward-thinking company culture. We are expanding into the prestigious City of Arlington.

Position Profile:

The General Manager directs operational standards and strategic initiatives, providing leadership and decisive management to maximize team performance and overall business growth.

Job Duties & Responsibilities:

People & Team Leadership

• Recruit, train, and develop high-performing management and line staff to boost productivity and elevate the guest experience.
• Drive positive employee relations through delegation, morale-building initiatives, clear performance benchmarks, and regular evaluations.
• Lead weekly leadership alignment meetings and monthly team-wide assemblies to address challenges, track goals, and celebrate individual and group achievements.
• Cultivate a customer-centric work culture while holding all management and team members to high operational standards.
• Manage ongoing recruitment pipelines and audition processes to maintain optimal staffing balances year-round.
• Oversee the continuous execution of staff onboarding and continuous training frameworks.
• Maintain appropriate staffing levels and management floor coverage to support volume and maintain service standards.
• Address and resolve employee disciplinary matters promptly and professionally according to company protocols.

Guest Relations & Standards

• Uphold top-tier hospitality standards aligned with brand identity and core operational guidelines.
• Handle guest concerns and complaints efficiently, turning negative interactions into positive outcomes.
• Proactively identify, propose, and implement enhancements to guest satisfaction and facility operations.

Administrative & Financial Oversight

• Create labor and management schedules two weeks in advance, utilizing operational software to meet labor budgets and projected foot traffic.
• Oversee venue event scheduling three months out to ensure transparency for both staff and guests.
• Ensure all personnel records, safety logs, injury reports, and community outreach requests are documented and filed accurately.
• Manage POS software settings, menu updates, and pricing controls.
• Direct front-office administrative staff, ensuring timely and professional guest communication.
• Establish quarterly leadership goals, ensuring team alignment and holding managers accountable during performance reviews.
• Set annual facility revenue targets, continuously analyzing P&L statements and implementing cost-control strategies to protect net margins.
• Monitor and respond to online public feedback across review sites and social channels to maintain a strong brand reputation.

Facility Operations

• Serve as Manager on Duty (MOD) as dictated by the weekly management rotation.
• Gain expert-level proficiency in POS functionality, cash handling, and register reconciliation procedures.
• Ensure all food and beverage offerings adhere strictly to portion control, recipe standards, and prep guidelines.
• Inspect the facility regularly, ensuring equipment maintenance programs are strictly followed and property is kept in prime condition.
• Maintain compliance with all municipal, state, and federal health, safety, and labor regulations, ensuring all business licenses remain current.
• Manage supplier and vendor partnerships to negotiate competitive pricing on inventory and core products.
• Oversee weekly stock counts and inventory reporting.
• Audit facility technology and digital displays to ensure all hardware is functional and aligned with visual branding guidelines.

Community Engagement & Sales

• Act as a primary brand representative to foster positive local business and community relationships.
• Track and drive progress toward local sales targets and marketing objectives.
• Direct the community outreach and events team to maximize local outreach and venue visibility.
• Process community donation requests efficiently within designated annual budgets.
• Oversee mascot appearances, group event engagements, and local fundraising activations to drive guest engagement.

Qualifications

• Bachelor’s degree OR 4+ years of leadership experience in a high-volume venue, hospitality, or family entertainment center environment.
• Proven background in customer-facing management, staff scheduling, P&L management, and budget development.
• Strong track record of motivating teams, building strong workplace cultures, and handling high-pressure situations with a positive attitude.
• Experience managing cash operations, point-of-sale systems, and marketing campaigns.
• Proven ability to make quick, effective decisions during high-stress operational moments while maintaining an energetic, approachable, and fun atmosphere for both guests and staff.
• Skilled at striking the right balance between firm staff oversight and genuine team engagement to foster a warm, supportive, and family-oriented workplace culture.
• ServSafe Certification preferred (or willingness to obtain upon hire)

Join us as a General Manager to lead a vibrant team in delivering outstanding entertainment experiences. Your expertise will drive operational success while empowering your team to excel. We value energetic leaders who thrive on challenges and are committed to excellence!

Pay: $60,000.00 - $73,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person