General Manager

General Manager

Are you excited about a new opportunity? Ready to make an impact in a growing organization! Our Mexican Oaxacan family run business is seeking a fully bilingual Accountant General Manager who runs their restaurant as an owner operator and wants to strive for excellence. Someone who builds a great team, and manages the P&L with discipline, and takes pride in ensuring their location runs with greatness.

If you're a hospitality leader and have been in a food service or food manufacturing environment, you are highly encouraged to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages, coaches, and assesses team member performance to drive efficient and effective restaurant operations.
• Executes and participates in training team members on opening and closing procedures, overseeing restaurant setup, food preparation, and overall cleaning processes.
• Optimizes labor and workforce planning through effective and efficient team deployment and scheduling. Ensures staffing levels are aligned with anticipated sales volume in alignment with current labor modeling.
• Works in alignment with restaurant management team on: inventory checks, food orders with approved vendors, to include associated inventory stocking processes.
• Maintains the oversight of guest service and speed of service, for timeliness. Educates team on restaurant operational efficiency metrics and ensures compliance with standards.
• Enforces uniform and grooming policies and procedures to ensure compliance among all team members, seeking guidance from Human Resources on any accommodation requests.
• In a partnering effort, oversees daily compliance with restaurant walk-throughs to enforce and address safety and cleanliness protocols.
• Accountable for team’s adherence to health department and food safety standards.
• Accountable for adherence to compliance with the restaurant security protocols as a precautionary for employees and customers, including, but not limited to, complying with and enforcing all food safety and workplace safety standards, strict adherence to all cash handling policies.
• Provides hands-on support by ensuring proper coverage of the restaurant workstations. Including serve as backup support to cover team member breaks, as necessary.
• Proactively monitors and adjusts food production to align with business needs and maintain food cost standards.
• Accountable for enforcing Key Performance Indicators (KPI’s) and procedures consistently across the restaurant; escalating issues or seeking feedback from Senior Leadership and or HR to ensure proper handling of complex situations.
• Performs and holds team accountable for timely and proper reporting procedures for work-related accidents and incidents.
• Manages and performs administrative duties, including cash register assignments, conducting pre- and post-shift cash audits to ensure accuracy, and securely managing funds according to the company cash handling protocols.
• Analyzes the restaurant’s Profit and Loss (P&L) statements to evaluate performance against KPI objectives, focusing on Sales, Discounts, Food Cost, Labor Cost, and other expenses.
• Schedules and or coordinates that of workforce ensuring labor hours are adequate to provide required level of service that is based on sales projections and labor hour guidelines.
• Oversees headcount and staffing needs in coordination with Talent Acquisition members, ensuring all requirements are effective and compliantly achieved.
• Ensure all team members are complying with the time keeping policies.
• Conducts performance reviews, assesses performance, documents team member policy and procedures non-compliance, and implements performance management as needed.
• Promptly report any claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the Human Resources Department or Senior Leadership Team.
• Fosters open team communication and ensure all team members are treated with respect and dignity.
• Performs other duties as assigned by Senior Leadership to support restaurant operations.

Knowledge, Skills, and Abilities:

• Experience with recruiting, building, and developing a team
• Ability to lead by example, coach, and train team members in various roles to meet operational needs and customer expectations.
• Willingness to be cross-training to develop skills sufficient to provide coverage in other areas of restaurant operations as needed.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong communication, attention to detail, and organizational skills
• Ability to speak, write, and comprehend English and Spanish REQUIRED
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including weekends and holidays.
• Willingness to learn and adapt to changing procedures and protocols.
• Commitment to upholding company values and standards of excellence in customer service.
• P&L ownership: sales, labor, food cost, and meeting financial targets
• Guest experience and complaint resolution
• Food safety, cleanliness, and brand standards — no exceptions
• Scheduling, ordering, and day-to-day operational execution
• Reporting to the Senior Leadership and staying aligned with company direction

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:

• 2+ years as a General Manager or senior Assistant General Manager in a full-service supermarket chain, fast casual or Full-Service Restaurant environment
• Proven track record running a profitable, high-volume location
• Financially literate — you know what the numbers mean and how to move them
• Takes ownership and acts proactively without waiting for direction.

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Experience:

• Restaurant management: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Los Angeles, CA 90019 (Preferred)

Work Location: In person