General Manager

Summary The Store Manager contributes to Lil’ Pantry’s goal of being the “best neighborhood market” by supervising a team of employees who work toward that end. The Store Manager is responsible for modeling and acting in accordance with Lil’ Pantry standards and excels at modeling exceptional customer service.

Responsibilities

• Provide exceptional customer service and ensure the employees also provide the same level of service
• Sales and “bottom-line” profits of the store
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner
• Resolve customer problems or complaints by determining optimal solutions
• Ensure interior and exterior of store is maintained to company standards
• Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis
• Ensure employee awareness of safety and emergency procedures
• Maintain and utilize surveillance equipment
• Maintain adequate store supplies
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
• Execute and monitor loss prevention and shrink programs
• Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
• Order and receive merchandise orders and review order invoices for correctness in billing
• Understanding, teaching and executing chain of command
• Stocking coolers and shelves with the ability to do repeated bending, lifting and stooping as well as lifting up to 50 lb.

Requirements:

• Management experience preferred. More extensive retail experience will be welcomed. Experience in personal computer retail setting is preferred, but not mandatory.
• Strong leadership skills.
• Ability to effectively teach/develop others to next level.
• Strong operations experience in receiving, stock and inventory as well as front-end management and office management.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal, motivational, communication and organizational skills.
• The ability to provide "a breed apart" level of customer service.
• An upbeat demeanor, with a sales-oriented personality.
• Stability in employment history.
• Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer
• The ability to lift up to 50 pounds, and the willingness to roll up sleeves and get the job at hand done
• High school diploma, GED, or equivalent required

Pay and benefits Pay dependent upon experience and ambition.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.