General Manager

RESTAURANT GENERAL MANAGER

5 Boroughs
Location: 10 Jewry St, Winchester, SO23 8RZ
Salary: £38000 –£42000 per year
Job type: Full-time, permanent
Schedule: Includes evenings and weekends

ABOUT 5 BOROUGHS

5 Boroughs is an independent New York-style pizzeria built around brilliant pizza, warm hospitality and a lively, welcoming atmosphere.

Following an exciting reopening, we are looking for an experienced Restaurant General Manager to lead the team, strengthen our operations and help grow the business.

This is a hands-on position. You will be visible on the restaurant floor during key services while also taking ownership of the financial, administrative and operational work behind the scenes.

WHAT WE’RE LOOKING FOR

The successful candidate will have:

• Previous experience as a General Manager, Deputy General Manager or experienced Assistant General Manager in a busy restaurant, pizzeria, bar or hospitality venue
• Strong front-of-house leadership and the confidence to run busy evening services
• Experience processing, checking and organising supplier invoices
• A practical understanding of restaurant P&Ls, gross profit, food cost, labour cost and controllable expenses
• Experience managing rotas, stock, ordering, suppliers and operational procedures
• A proven ability to recruit, train, motivate and hold a team accountable
• Excellent organisation, communication and problem-solving skills
• A genuine instinct for hospitality and making guests feel welcome
• Commercial awareness and ideas for increasing bookings, takeaway orders and repeat visits
• Availability to work evenings and weekends

KEY RESPONSIBILITIES

• Lead the day-to-day operation of the restaurant
• Act as a visible, confident host during busy services
• Create a warm, energetic and consistently high-quality guest experience
• Lead, train and motivate the front-of-house team
• Prepare rotas and manage staffing in line with forecast sales and labour targets
• Process and check invoices, investigate discrepancies and maintain accurate purchasing records
• Review P&L performance and take action to improve labour, food cost, waste and profitability
• Manage stock levels, ordering, supplier relationships and stock counts
• Maintain high standards of food quality, service, cleanliness and presentation
• Ensure food safety, licensing, health and safety and other compliance requirements are followed
• Develop and maintain clear opening, closing and service procedures
• Handle guest feedback and operational problems calmly and professionally
• Work closely with the kitchen team to ensure smooth, consistent services
• Help drive bookings, collection and delivery orders, events, local partnerships and promotions
• Report clearly to the owners on performance, challenges and opportunities

WHAT WE OFFER

• Salary of £38000–£42000 per year
• Tips through Tipjar
• 28 days holiday per year
• 50% staff discount
• Company Pension
• Genuine responsibility and the opportunity to shape a growing independent restaurant
• A supportive ownership team that values ideas, initiative and accountability
• A positive, ambitious workplace with great food and real personality

ABOUT YOU

You combine personality with discipline. You can create a brilliant atmosphere on a packed Friday night, then review invoices, understand the numbers and organise the week ahead.

You lead from the floor, set clear standards and take ownership. You appreciate great pizza, good music and independent restaurants with their own identity.

This is not a desk-based role. We are looking for someone who will protect what makes 5 Boroughs special while helping us become more organised, more profitable and even better for our guests and team.

HOW TO APPLY

Please submit your CV and a short covering note answering these two questions:

• What made the best-run restaurant you have worked in successful?
• Give an example of how you used a P&L or another financial report to improve restaurant performance.

Pay: £38,000.00-£42,000.00 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Pay rise
• Sick pay
• Store discount

Work Location: In person