General Manager

ABOUT AUTOCRAFTERS

AutoCrafters is a family-owned automotive repair and collision center serving the Phoenix Valley. Our Tempe facility

supports collision repair, mechanical service, fleet maintenance, body work, welding, paint, and vehicle restoration for

foreign and domestic vehicles. We are committed to quality workmanship, honest service, and taking care of our customers.

POSITION SUMMARY

AutoCrafters is seeking an experienced General Manager to oversee daily operations across the automotive service and

collision repair business. This hands-on leader will ensure repairs move on schedule, employees remain productive and

accountable, customers receive excellent service, and the business meets its revenue and profitability goals.

KEY RESPONSIBILITIES

• Oversee daily operations of the collision and automotive repair

facility.

• Lead estimators, production staff, technicians, detailers,

administrative staff, and other personnel.

• Set expectations, hold employees accountable, and conduct

regular production meetings.

• Monitor workload, vehicle flow, job assignments, cycle time,

delivery dates, and delayed vehicles.

• Coordinate estimating, parts, technicians, paint, detailing,

mechanical repair, and front-office work.

• Resolve outstanding parts, supplements, and other production

obstacles.

• Ensure customers receive accurate updates and professionally

resolve escalated concerns.

• Maintain relationships with insurers, adjusters, vendors, fleet

companies, and commercial accounts.

• Monitor sales, gross profit, labor production, technician efficiency,

expenses, and profitability.

• Review estimates and repair orders as needed and ensure quality

standards before delivery.

• Lead hiring, training, scheduling, coaching, and employee

development.

• Establish policies and maintain a professional, organized, safe,

and clean facility.

• Develop fleet, insurance, commercial, and referral relationships

while monitoring customer satisfaction.

• Report performance and operational issues directly to ownership.
• Improve processes, productivity, customer service, and profitability

while ensuring legal and safety compliance.

QUALIFICATIONS

• Automotive repair or collision management experience strongly

preferred.

• Previous experience managing employees and shop operations.
• Understanding of collision estimating and production workflow. Knowledge of insurance claims and supplement processes

preferred.

• Strong leadership, problem-solving, and customer-service

abilities.

• Ability to manage multiple vehicles, employees, deadlines, and

priorities.

• Comfort with shop-management and estimating software. Strong understanding of automotive shop financial performance.
• Valid driver's license required.

WHAT WE ARE LOOKING FOR

The ideal General Manager can quickly identify where every vehicle is in production, what is holding it up, who owns the next

step, which customers need updates, and what requires management attention today.

Schedule: Full-Time, Monday-Friday, with availability based on shop workload.

How to Apply: Submit a resume and a short summary of your relevant experience.

Job Type: Full-time