General Manager

Comfort Inn & Suites has an immediate opening for a Hotel General Manager at 99 Miller Rd.

Experience:

• Minimum of 2 year experience as a Hotel General Manager in similar type & size hotel preferred

• 2 years additional management experience (of which 1 year is in hotels)

• Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

• Local market experience preferred

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments

• Monitors compliance with annually established room rate plan

• Monitors operating expense tracking system for all departments

• Administers approved incentive programs

• Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

• Audits departmental procedures and performance. Modifies procedures as needed.

• Monitors rooms inventory and merchandising procedures.

• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

• Assures compliance with established Manager On Duty (M.O.D.) Program

• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

• Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

• Attends Asset Management meetings

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads

• Monitors guest responses, responding as needed; executes action plan to correct issues

• Hosts social events/receptions as required by the Brand and/or Ownership

• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

• Interviews, selects, trains, and counsel’s associates

• Ensures that all new hires are given the proper onboarding experience

• Ensures that staff is properly trained by their managers

• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

• Ensures that performance evaluations are being issued as required by corporate

• Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

• Ensures hotel is in compliance with all Ownership policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

• Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

• Attends annually a minimum of one advanced management training seminar

• Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

• Attends franchise & Ownership mandated training courses as required

Skills/Qualifications

Education:

• Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing

• Best Western General Manager certification preferred

Additional Skills:

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Ownership standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP, and/or Paychex)

• Ability to remain calm during stressful situations

• Ability to motivate and lead a team

• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

• Ability to create a financial report annually

• Proficient in Microsoft Office

• Proficient in Google Apps for Work preferred

Physical Demands

• Walking and Standing: 60 -70>#/i###

• Sitting: up to 30-40>#/i###

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Occasionally

• Traveling: Infrequently