General Manager

Summary: The General Manager is responsible for overseeing overall operations, financial performance, and strategic execution. This role ensures revenue growth, cost control, operational efficiency, and compliance with company standards while leading and developing high-performing teams. The position translates business objectives into actionable plans, drives customer satisfaction, and maintains full accountability for achieving profitability and organizational goals.
1. Strategic Leadership

• Develop and implement business strategies aligned with company objectives
• Set performance goals and KPIs for teams
• Identify growth opportunities and expansion plans
• Analyze market trends and competitor activity
• Drive continuous improvement initiatives

2. Financial Management

• Manage P&L (Profit & Loss) responsibility
• Review, approve and control budgets
• Monitor revenue, costs, and profitability
• Ensure cost optimization and financial control
• Approve major expenses and investments
• Drive sales growth and revenue targets

3. Operations Management

• Oversee daily operations across Cincinnati location
• Ensure operational efficiency and productivity
• Maintain quality standards and service excellence
• Implement company policies and procedures
• Ensure compliance with legal, safety, and regulatory requirements
• Manage inventory, supply chain, and vendor relationships Document upcoming opportunities and status of quoted work to share weekly on SharePoint and with VP of estimating to be reported at the Estimating meeting

4. Team Leadership & People Management

• Recruit, hire, and onboard staff
• Lead, mentor, and develop managers and team members
• Conduct performance evaluations
• Foster a positive workplace culture
• Resolve conflicts and employee issues
• Ensure workforce planning and succession planning

5. Sales & Customer Experience

• Develop sales strategies and promotional plans
• Monitor customer satisfaction and feedback
• Ensure high standards of customer service
• Build and maintain key client relationships
• Oversee marketing initiatives and local promotions

6. Compliance & Risk Management

• Ensure compliance with company policies, industry regulations & CINFAB Way
• Manage risk, safety, and security standards
• Manage escalated customer or operational issues
• Maintain documentation and reporting standards

7. Reporting & Communication

• Prepare weekly executive summary reports for senior leadership
• Maintain a strategic plan and update regular to report out monthly located on the CELT ACC site
• Communicate company goals and updates to teams
• Conduct regular meetings with managers
• Provide strategic recommendations based on data analysis
• Support the development of project budgets for new projects over from estimating
• Communicate with Area Superintendent to ensure the quantity and skill level of the workforce is adequate in Cincinnati.
• Monitor projects within the Cincinnati market and discuss any variances, positive or negative, in the weekly operations meeting.
• Review Weekly Labor Productivity Sheets for the Cincinnati market and discuss with project teams
• Review monthly Cost to Complete with each PM and approve final
• Assist teams with 30/60/90 reviews
• Approve Cincinnati Monthly Billings

Education and/or Work Experience Requirements:

• Leadership & decision-making
• Strategic thinking
• Financial acumen
• Operational expertise
• Communication skills
• Problem-solving
• Time management
• Negotiation skills

Physical Demands:

• Prolonged periods of sitting, standing, and walking
• Ability to travel frequently between locations
• Occasional lifting of up to 25 lbs. (files, office supplies, equipment)
• Ability to use standard office equipment & Software
• May require extended working hours, including evenings, weekends, or holidays
• Ability to respond quickly to on-site operational issues

Work Environment:

• Primarily office-based with regular presence in operational areas
• Frequent visits to multiple project locations
• Fast-paced and results-driven environment
• May be exposed to varying temperatures, noise levels, or industrial settings depending on industry
• Interaction with staff, customers, vendors, and senior leadership daily
• Elevated level of responsibility and decision-making pressure