General Manager

About the role

The General Manager will lead the overall strategic, operational, and financial success of the resort, with full accountability for both the critical pre-opening phase and ongoing operations. This role demands an experienced luxury hotel leader capable of bringing the brand vision to life, establishing operational excellence, building a high-performing team, and ensuring a seamless, high-profile launch.

Key responsibilities

• Lead and manage the master pre-opening budget, timeline, and operational critical path in close collaboration with owners, project managers, and consultants
• Oversee site inspections, technical services, FF&E (Furniture, Fixtures & Equipment), and OS&E (Operating Supplies & Equipment) procurement and installation
• Set up property-wide standard operating procedures (SOPs), service benchmarks, and brand standards tailored to luxury 5-star hospitality
• Drive pre-opening marketing, brand positioning, media relations, and grand opening events alongside the Sales & Marketing leadership
• Secure all necessary hotel operating licenses, legal permits, and health/safety compliances prior to launch
• Provide overall direction and leadership across all operational departments (Rooms, F&B, Culinary, Spa, Engineering, Security, HR, and Finance)
• Foster a culture of ultra-luxury service standards, attention to detail, and personalized guest experiences
• Develop and execute annual operating budgets, capital expenditure plans, and commercial strategies to maximize Yield, RevPAR, and GOP
• Lead the recruitment strategy to attract, hire, and retain top-tier international and local talent across all leadership and operational roles
• Serve as the primary liaison between property management and property owners/investors, providing clear, transparent monthly financial and operational reporting

About you

• Minimum 5–8 years of senior leadership experience as a General Manager in international 5-star luxury resorts
• Direct experience leading at least one 5-star pre-opening project from technical services phase through grand opening
• Deep understanding of luxury resort dynamics, including remote/destination logistics, luxury F&B concepts, wellness/spa, and leisure guest profiles
• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Fluent in spoken and written English
• Strong financial acumen, strategic vision, crisis management, and exceptional communication skills
• Hands-on, inspiring leadership style