General Manager

Designation: General Manager Business Operations
Industry: Real Estate
Experience: 4–7 Years
Level: Mid-Level
Employment Type: Full-Time
Qualification: Bachelor's degree in Business Administration, Management, Commerce, Engineering, Real Estate, or a related field.
Preferred: MBA/PGDM in Operations, Management, Finance, or a related specialization.

Key Responsibilities

Owner & Management Coordination

• Act as the primary point of contact between the Owner and Department Heads.
• Translate management instructions into clear tasks, responsibilities, timelines, and deliverables.
• Track implementation of management decisions.
• Provide structured progress updates to the Owner.
• Escalate critical operational issues, risks, and delays.

Cross-Functional Management
Coordinate with key departments including:

• Sales & Presales
  • Marketing & CRM
  • Finance & Accounts
  • HR & Administration
  • Legal
  • Operations
  • Projects / Construction
  • Procurement
  • Customer Service
  • Business Development
• Track interdepartmental dependencies.
• Conduct regular department review meetings.
• Ensure departmental activities remain aligned with organizational priorities.

Task Management & Follow-Up

• Assign tasks based on management priorities.
• Define responsibilities, expected outcomes, and timelines.
• Maintain centralized task and project trackers.
• Follow up with department heads on pending activities.
• Identify delays and coordinate corrective actions.

Business Operations

• Oversee day-to-day organizational operations.
• Monitor departmental performance.
• Identify operational bottlenecks and inefficiencies.
• Support teams in resolving operational challenges.
• Ensure urgent business requirements are addressed on priority.

Systems & Process Improvement

• Review and improve organizational workflows, SOPs, and processes.
• Identify gaps, duplication, delays, and inefficiencies.
• Implement standardized reporting, documentation, approval, and communication systems.
• Establish MIS, accountability systems, escalation matrices, and review mechanisms.

Performance Monitoring

• Track department-wise KPIs, deliverables, timelines, and commitments.
• Identify performance gaps and coordinate corrective action plans.
• Maintain management dashboards and reports.
• Provide objective performance updates to the Owner.

Real Estate Business Coordination

• Coordinate across Sales, Projects, CRM, Finance, Legal, Marketing, and Operations.
• Track project milestones and key business activities.
• Monitor areas such as sales, customer servicing, construction progress, collections, documentation, and marketing.
• Ensure critical business information reaches management on time.

MIS & Documentation

• Develop standardized management reporting formats.
• Maintain organizational MIS and task trackers.
• Consolidate department-wise reports into management summaries.
• Maintain records of decisions, approvals, responsibilities, and action points.

Problem Solving & Decision Support

• Identify operational issues proactively.
• Analyse recurring problems and their root causes.
• Coordinate cross-functional issue resolution.
• Evaluate solutions and present recommendations to management.
• Support the Owner with accurate and timely information for business decisions.

Ideal Candidate

We are looking for someone with:

4–7 years of relevant experience in Business Operations / General Management / Operations Management
Strong experience coordinating with senior management and multiple departments
Excellent communication and follow-up skills
Strong organizational and analytical abilities
Experience with MIS, KPIs, reporting, task tracking, and process improvement
Ability to manage multiple priorities and cross-functional teams
Strong problem-solving and decision-support capabilities
Experience in the Real Estate / Construction industry will be an advantage
Strong proficiency in MS Excel and management reporting tools