General Manager

• Only Looking For AGM/GM who is having Experience In sales, Service and Spare
• Supervise Sales, Service, and Spare Parts operations.
• Review daily business performance against targets.
• Coordinate between department heads and resolve operational issues.
• Ensure showroom/workshop discipline, cleanliness, and professional customer handling.
• Monitor staff attendance, productivity, and performance.
• Conduct daily morning meetings and assign priorities.
• Report important issues and performance to the Dealer/GM/Management.

2. Sales Responsibilities

• Monitor daily vehicle sales, bookings, deliveries, and cancellations.
• Track sales targets model-wise and salesperson-wise.
• Review enquiries, leads, follow-ups, and conversion ratios.
• Ensure proper follow-up of prospective customers.
• Monitor finance, insurance, registration, and delivery processes.
• Check stock availability and coordinate vehicle allocation.
• Ensure customer satisfaction during enquiry and delivery.
• Monitor competitors, local market conditions, and offers.
• Review pending bookings and delivery commitments.
• Support the Sales Manager in achieving monthly targets.

3. Service Department Responsibilities

• Monitor daily workshop vehicle inflow and job completion.
• Track service appointments, walk-ins, repeat repairs, and pending vehicles.
• Monitor technician productivity and workshop efficiency.
• Ensure vehicles are delivered on the promised date/time.
• Review major complaints and repeat repairs.
• Handle escalated customer complaints.
• Monitor service quality and customer satisfaction.
• Ensure proper job-card documentation and billing.
• Check warranty-related work and claims.
• Monitor workshop cleanliness, safety, tools, and equipment.
• Coordinate with the Service Manager/Workshop Manager.

4. Spare Parts Responsibilities

• Monitor daily spare-parts sales and stock.
• Check fast-moving and slow-moving parts.
• Ensure availability of critical parts for workshop requirements.
• Monitor stock shortages, excess stock, and ageing inventory.
• Review parts ordering and replenishment.
• Control stock discrepancies and unauthorized issues.
• Ensure proper storage and identification of parts.
• Monitor counter sales and workshop parts consumption.
• Coordinate with TVS/distributor for parts availability and pending orders.

5. Customer Relationship & Complaints

The AGM should personally monitor important customer issues, particularly:

• Sales complaints
• Service complaints
• Warranty disputes
• Delayed vehicle deliveries
• Repeat repair complaints
• Spare-parts availability problems
• Refund/cancellation issues
• High-value or VIP customer complaints

The objective is to resolve complaints quickly and prevent repeat complaints.

6. Financial & Business Control

• Monitor daily sales collection and outstanding payments.
• Review department-wise revenue and expenses.
• Monitor vehicle, service, and spare-parts profitability.
• Control unnecessary expenses.
• Review discounts and special approvals.
• Monitor receivables and pending payments.
• Check daily cash/bank-related reports with the accounts team.

7. Staff Management

• Allocate manpower according to workload.
• Monitor employee attendance and punctuality.
• Set individual and departmental targets.
• Review employee productivity.
• Identify training requirements.
• Conduct performance reviews.
• Motivate employees and maintain discipline.
• Handle internal staff conflicts and operational issues.

8. TVS Company Coordination

Depending on the dealership structure, the AGM may coordinate with TVS representatives regarding:

• Sales targets
• Retail performance
• Stock
• Service performance
• Warranty
• Spare parts
• Customer satisfaction
• Campaigns and schemes
• Dealer audits
• Training
• Company standards and compliance

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Commuter assistance
• Paid time off

Work Location: In person