General Manager – Hello! Car Wash

Hello! Car Wash is looking for a motivated, hands-on General Manager to lead our team and oversee the daily operations of one of our locations. The ideal candidate is a strong leader who enjoys working with people, delivering excellent customer service, and developing a successful team.

Responsibilities

• Lead, coach, motivate, and develop the team
• Oversee daily operations and ensure the location runs safely and efficiently
• Provide an exceptional customer experience
• Drive membership sales and help the team achieve sales goals
• Monitor sales, labor, staffing, and location performance
• Create and manage employee schedules
• Train new employees and provide ongoing coaching and feedback
• Hold employees accountable to company policies and performance expectations
• Ensure the location is clean, organized, and welcoming
• Monitor equipment and communicate maintenance needs
• Manage inventory and ensure necessary supplies are available
• Review and approve employee timecards and attendance
• Handle customer concerns and assist with resolving escalated issues
• Support company promotions, community events, and local marketing efforts
• Maintain a positive, professional, and team-focused work environment

Qualifications

• 2+ years of management or leadership experience preferred
• Car wash, automotive, retail, hospitality, or other service-industry management experience preferred
• Proven ability to lead, coach, and motivate a team
• Strong customer service and communication skills
• Experience working toward and achieving sales goals
• Ability to manage staffing, scheduling, and daily operations
• Strong problem-solving and decision-making skills
• Ability to handle customer concerns professionally and confidently
• Comfortable working in a fast-paced, hands-on environment
• Strong organizational and time-management skills
• Ability to hold team members accountable while maintaining a positive work environment
• Basic computer skills and ability to learn company software and systems
• Reliable transportation and dependable attendance
• Ability to work flexible hours, including weekends and holidays as needed
• Ability to work outdoors and in various weather conditions
• Must be able to stand, walk, bend, lift, and perform hands-on tasks throughout the workday

What We're Looking For

We want a leader, not just a manager. The right person will be willing to work alongside the team, lead by example, recognize great performance, address issues when needed, and help create a location where both customers and employees enjoy being.

What We Offer

• Competitive salary
• Performance-based incentives
• Opportunities for advancement
• Benefits for eligible full-time employees
• 401(k) with company match of 5% for eligible employees
• Employee car wash benefits such as medical, Dental & Vision.
• Team-focused work environment
• Opportunities to participate in community events
• Growth opportunities with a growing company

About Hello! Car Wash

At Hello! Car Wash, we're more than just a car wash — we're a community car wash. We strive to provide an excellent experience for our customers while creating a positive workplace where our employees can learn, grow, and succeed.

If you're a hands-on leader who enjoys working with people, building a strong team, and delivering great customer service, we'd love to meet you!

Apply today and say Hello!

REQUIREMENTS

• Oversee daily operations of the car wash, ensuring smooth, efficient service and a clean, safe facility.
• Manage and coach hourly team members to deliver friendly, consistent customer service.
• Maintain quality control by monitoring vehicle flow, wash performance, and adherence to standard procedures.
• Ensure inventory and supplies are stocked appropriately, tracking usage and ordering as needed.
• Handle scheduling, attendance, and shift coverage to meet operational demands.
• Process customer concerns and resolve issues promptly while maintaining company standards.
• Support sales initiatives such as memberships, promotions, and upselling services.
• Perform regular inspections of equipment and coordinate maintenance or repairs when needed.
• Ensure compliance with safety, cash handling, and workplace policies across the site.
• Maintain accurate records and communicate effectively with upper management and other locations if applicable.

At Hello! Car Wash, we’re more than just a place to wash your car—we’re part of the community. We thrive by creating a friendly, welcoming experience for our customers and employees while supporting the neighborhoods we serve. Our goal is simple: provide great service, treat people with care, and build strong connections within our community. We’re proud to be a car wash that feels local, friendly, and always happy to say Hello!