General Manager

Role Summary

The General Manager (GM) is responsible for the day-to-day running of The Good Club — a pickleball and padel venue in Kota Kinabalu comprising 9 pickleball courts, 1 padel court, a café operated by a third-party tenant, and a pro shop. The General Manager leads day-to-day operations across courts, café coordination, pro shop, and events, ensuring the venue runs to a consistently high standard under their direct oversight.

Key Responsibilities

●      Oversee daily operations across courts, pro shop, café coordination, and on-site events

●      Manage and schedule venue staff (pro shop, duty/court staff), covering shift swaps and day-to-day rostering

●      Own the member and guest experience: bookings, check-in flow, dispute resolution, and service standards

●      Coordinate with the café operator on shared common areas, event days, and hygiene/operating requirements

●      Support on-site delivery of sponsorship activations and community events per the annual calendar

●      Manage day-to-day vendor relationships (maintenance, cleaning, security) within approved budget

●      Monitor court and pro shop performance against the operating budget and flag variances

●      Uphold licensing, insurance, and safety/compliance requirements on-site

●      Act as the primary point of contact for the venue during Management's absence

What We're Looking For

●      Experience managing operations in a hospitality, sports/recreation venue, or retail environment

●      Strong ownership mentality — comfortable running the venue solo for stretches at a time

●      Clear, proactive communicator who flags issues early rather than waiting to be asked

●      Sound judgment under time pressure, with the discipline to stay within defined authority

●      Available across peak hours, including evenings, weekends, and around events/tournaments