General Manager

General Manager

Job Description

The General Manager provides strategic, operational, and financial leadership for the Nevis

Centre.

The role ensures that the Centre operates safely, efficiently, and in alignment with the

charitable objectives of the organisation.

The General Manager is responsible for shaping long-term strategy, driving financial

sustainability, maintaining high operational standards, developing staff, overseeing

compliance, and building strong relationships with community partners, stakeholders, and

the public.

The role requires strong leadership, excellent judgement, and the ability to manage a

complex, multi-purpose community and leisure facility that serves a diverse range of users.

Strategic Leadership

• Work with the Board of Directors to develop long-term organisational strategy, business

plans, and operational priorities that support the charitable mission.

• Lead the implementation of strategic objectives, ensuring departmental managers

understand and work towards shared goals.

• Oversee change management, service development, and modernisation of operational

practices.

• Ensure all services and decisions uphold The Nevis Centres charitable purposes and public-

benefit obligations.

Financial Management

• Prepare annual budgets for all departments, ensuring financial sustainability and

appropriate resource allocation.

• Monitor income streams including events, hospitality, family entertainment, community

programmes, venue hire, and grants.

• Produce accurate financial reports, forecasts, and performance analyses for the Board.
• Ensure robust financial controls, procurement systems, and cost management processes.
• Identify opportunities for new income generation, grants, sponsorships, partnerships, and

fundraising.

HR01-26.JD.PS 1Nevis Centre – 01-2026

People Leadership

• Lead, motivate and manage the department managers.
• Oversee recruitment, training, performance management, and staff development.
• Ensure strong communication, well-defined responsibilities, and cohesive teamwork across

the Centre.

• Promote a positive, inclusive, supportive working culture centred on customer care and

community benefit.

• Support the full recruitment process, including, interviewing, onboarding, and ensuring new

staff receive appropriate induction and training.

Operational Oversight

• Ensure the smooth running of all Centre operations on a day-to-day basis.
• Oversee scheduling, programming, staffing levels, customer flow, and customer experience.
• Step into operational roles when required.
• Ensure facility readiness for events, activities, community use, and private hires.

Facilities, Health and Safety and Compliance

• Ensure all compliance requirements are met health & safety, safeguarding, fire regulations,

insurance, licensing, data protection, equality legislation, and charity law.

• Oversee all maintenance, contractor activity, repairs, building development, and equipment

upgrades.

• Ensure all risk assessments, inspections, reporting logs, audits, and emergency procedures

are up to date and adhered to.

• Guarantee high standards of cleanliness, security, and safety across all facilities.

Safeguarding Leadership (Strategic Lead)

• Act as the Strategic Safeguarding Lead for the Centre.
• Work in partnership with the Family & Community Activities Manager (Operational

Safeguarding Lead).

• Ensure safeguarding policies, training, safer recruitment, referral processes, and incident

management systems are robust and compliant with legislation.

HR01-26.JD.PS 2Nevis Centre – 01-2026

GDPR and Information Guidance

• Ensure all managers and staff comply with GDPR requirements, confidentiality rules, and

data-handling policies.

• Oversee safe storage, access, use, and disposal of personal data for customers, staff, and

partners.

Stakeholder, Community and Partnership Development

• Build strong relationships with community groups, funders, local authorities, tourism bodies,

businesses, and service partners.

• Represent the Nevis Centre at regional meetings, networks, and sector forums.
• Strengthen the Centre’s identity as a community hub and charitable organisation serving

public benefit.

Charity Promotion and Public Engagement

• Ensure all staff understand the charity’s purpose and promote it through positive public

engagement.

• Champion community involvement, volunteering opportunities, and participation in

activities and events.

Additional Duties

• Attend all Board meetings, prepare monthly management reports, and advise the Board on

key decisions.

• Undertake any further duties within the scope and purpose of the role.

HR01-26.JD.PS 3Nevis Centre – 01-2026

Person Specification

Essential Qualifications

• Management or leadership qualification (or equivalent professional experience).
• Evidence of continuing professional development.

Desirable Qualifications

• Degree in business, events, leisure, or charity management.
• Safeguarding training (Level 2 or above).
• Health & safety, licensing, or GDPR certification.

Essential Experience

• Extensive leadership experience in leisure, hospitality, events, or community settings.
• Experience overseeing budgets, financial reporting, and procurement.
• Experience managing multi-department teams.
• Experience working with or reporting to a Board.
• Experience implementing safeguarding and compliance processes.

Desirable Experience

• Experience working in a charitable organisation or public sector environment.
• Experience developing new services, capital projects, or facility refurbishments.

Essential Skills and Abilities

• Strong leadership, communication, delegation, and decision-making skills.
• Excellent financial and analytical abilities.
• Ability to manage multiple services simultaneously and remain calm under pressure.
• Strong ability to build partnerships and positive working relationships.
• High standard of written and verbal communication.
• Strong understanding of safeguarding and GDPR compliance.

HR01-26.JD.PS 4Nevis Centre – 01-2026

Desirable Skills and Abilities

• Marketing, fundraising, or community-engagement skills.
• Understanding of technical, hospitality, or leisure operations.

Personal Qualities

• Professional, reliable, and accountable.
• Strategic thinker with a hands-on approach when needed.
• Committed to equality, inclusion, and community wellbeing.
• Positive, resilient, and motivated to uphold the charity’s mission.

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person