General Manager

Location: 101 Manning Road, Whitby, ON L1N 9M2

Compensation: $80,000 to $90,000 base salary + performance bonus

Job Type: Ongoing Fulltime

Expected Start Date: As soon as possible

Your Day to Day:
The General Manager’s duties will include, but are not limited to, the following:

• Achieve revenue and profitability target and KPIs.
• Resident/Guest Relations: Ensure that services provided meet or exceed customer expectations.
• Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance.
• Team Leadership – recruiting, coaching, mentoring and managing the facility staff.
• Budgeting and Financial – develop site budgets and monitor revenue and expenses, analyze and develop reports to deliver to senior management.
• Marketing – lead marketing campaigns to achieve sale and revenue targets.
• Legal Compliance – ensure H&S standards are followed, work with various governing bodies as applicable to ensure contractual compliance.
• Operational – ensure the hotel runs efficiently and effectively.
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration.
• Achieve proper maintenance of the property through planned preventive maintenance programs for rooms & equipment.
• Other duties as assigned by management.

What You Bring to the Table:

To be successful in the General Manager position, an individual must have and demonstrate the following:

Education and Experience

• A degree or diploma in Business Administration, Hospitality or Sales or a related field of study.
• Seven (7) years experience working in a Hotel, Sales or in the Hospitality industry.
• At least two (2) years experience as a Supervisor or Manager in a relevant industry.

Skills and Abilities

• Ability to communicate effectively in English, both orally and written.
• Thorough knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent organizational skills to plan, organize and direct the operations of the facility
• Ability to multi-task, innovative, creative thinker, and Customer-service oriented.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all employees.
• Knowledge of financial management techniques and practices.
• Demonstrates empathy and understanding of the needs of customers
• Ability to build and maintain effective interpersonal and team relationships
• Ability to provide leadership, direction, support and motivation
• Conflict resolution skills.
• Ability to work independently with limited direction.
• Ability to work under pressure and maintain a calm focus during hectic periods.

Other Requirements

• Criminal record check and vulnerable persons search
• Medical clearance
• On-call availability
• Must be willing to work the hours necessary to ensure the effective operation of the facility, which may include nights and weekends
• Must be prepared to respond to emergency situations
• Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.