General Manager

Overview The General Manager is a pivotal leadership role responsible for the holistic management and operational performance of the warehouse. This role ensures strategic alignment with business goals by providing clear direction and fostering a high-performance environment. By optimizing processes, ensuring compliance, and fostering strong customer and internal stakeholder relationships, the General Manager plays a crucial role in driving operational excellence, financial performance, and customer satisfaction. Positioned at the intersection of strategy and execution, this role requires a visionary leader who can translate business objectives into actionable, measurable outcomes while maintaining a focus on continuous improvement and team development.

Responsibilities

• 1. Lead the creation and maintenance of a high-performance culture within the warehouse, prioritizing team development, motivation, and effective labor management.
• 2. Oversee all warehouse operations, including receiving, storage, picking, and shipping, ensuring efficiency and accuracy in support of customer service and business objectives.
• 3. Develop, implement, and continuously refine processes, policies, and procedures to optimize performance and maintain compliance with legal and organizational standards, such as TAPA, AIB, and OSHA.
• 4. Establish and monitor key performance indicators (KPIs), including labor efficiency, inventory accuracy, and inbound/outbound metrics, to ensure targets are met or exceeded.
• 5. Manage the warehouse’s operating budget and profit and loss (P&L) accountability, ensuring financial efficiency and alignment with organizational goals.

Minimum Requirements:

• 1. Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• 2. Minimum of 8-10 years of progressive leadership experience in logistics, warehouse operations, or supply chain management, including prior responsibility for warehouse budgets, KPIs, and team leadership.
• 3. Proven ability to develop and lead a high-performing team, with a track record of achieving operational excellence and fostering employee growth.
• 4. Strong proficiency in warehouse management systems (WMS), enterprise resource planning (ERP) tools, and other related technologies to drive operational efficiencies.
• 5. Demonstrated experience in managing P&L responsibilities with a focus on maximizing profitability and cost control.

Preferred Requirements:

• 1. Advanced degree (e.g., MBA or Master's in Supply Chain Management) or relevant certifications (e.g., Certified Supply Chain Professional (CSCP), Lean Six Sigma).
• 2. Experience within a fast-paced, high-volume logistics environment, preferably in a 3PL, FMCG, or e-commerce distribution setting.
• 3. Familiarity with TAPA and AIB operational standards, as well as established track records in inventory audits and compliance-related activities.
• 4. Strong stakeholder management experience, including a history of building and maintaining collaborative relationships with internal teams and external clients.
• 5. Proven ability to implement and scale continuous improvement initiatives using methodologies such as lean manufacturing, Six Sigma, or related structured approaches.