General Manager

As General Manager, you serve as the property’s primary strategic business leader. You will guide the hotel through the final stages of pre‑opening—staffing, operational setup, and local supply chain activation—and then transition the asset into a disciplined, high‑performing operation. You are fully accountable for Guest Satisfaction Scores (GSS), brand compliance, financial results, and the development of a strong, service‑driven team in a competitive local market.

Key Responsibilities1. Pre‑Opening & Property Launch

• Team Recruitment & Culture: Build the hotel team from the ground up. Lead local recruitment efforts and hire, train, and develop key department heads including the Assistant General Manager, Executive Housekeeper, Maintenance Lead, and Sales.
• Operational Setup: Oversee the final configuration of all departments, ensuring systems, processes, and workflows are fully operational before opening day.
• Pre‑Opening Logistics: Partner with ownership and corporate leadership to manage punch lists, coordinate vendor deliveries, and secure all required local licensing, health, and safety approvals.

2. Operational & Brand Leadership

• Brand Standards: Ensure the hotel consistently meets or exceeds Marriott Quality Assurance (QA) expectations and operational requirements, including breakfast execution and daily service routines.
• Daily Oversight: Conduct daily property walks to verify pristine cleanliness, suite readiness, and proactive maintenance across all guest and public areas.
• Guest‑First Culture: Foster a guest‑centric environment by monitoring real‑time GSS feedback and implementing structured, timely improvements.

3. Financial Acumen & Revenue Optimization

• P&L Ownership: Lead full property financial management, including forecasting, labor planning, and disciplined expense control to maximize flow‑through.
• Sales Partnership: Work closely with the Director of Sales and regional revenue teams to execute competitive rate strategies, secure high‑yield corporate accounts, and leverage local business demand.
• Market Analysis: Regularly review STR data and competitor trends within the Fox Cities market to drive proactive, data‑based operational and pricing decisions.

Candidate Profile & Qualifications

• Experience: 3–5 years of progressive hotel management experience. Marriott select‑service experience and familiarity with proprietary systems strongly preferred.
• Pre‑Opening Expertise: Prior experience launching a new‑build or leading a major brand conversion is a significant advantage.
• Education: Bachelor’s degree in Business Administration, Hospitality Management, Finance, or a related field preferred.
• Leadership Style: A hands‑on, highly engaged leader who excels at building local operational networks, developing teams, and maintaining strong accountability.

Pay: From $60,000.00 per year

Benefits:

• Paid time off

Work Location: In person