General Manager

Location: Northern Quarter, Manchester, UK
Position Type: Full-time, Permanent
Salary Range: £ 40,000– £42,000 per annum (dependent on experience) + Performance Bonus
Reports To: Owner

About Us We are a vibrant and fast paced casual Dutch and Belgian inspired restaurant concept in the heart of Manchester’s coolest district. Think authentic Dutch frites, double-cooked and served with inventive sauces, Dutch bitterballen, crisp Belgian drafts, and sweet, freshly baked Stroopwafels. We also run a Dutch and Belgian inspired breakfast menu and are Located in the bustling Northern Quarter, we combine an energetic, independent atmosphere with top-tier hospitality.

We are looking for a commercially driven, culture-focused General Manager (GM) to spearhead our daily operations, manage a dynamic team, and turn this unique food concept into an absolute Manchester staple.

Core Purpose of the Role As the General Manager, you will hold full accountability for the restaurant’s overall performance, bridging the Front of House (FOH) and Back of House (BOH) teams. You will treat the business like it is your own—balancing an exceptional, high-energy guest experience with strict financial and P&L discipline.

.Key Responsibilities1. Financial Management & P&L Discipline

• Full P&L Accountability: Manage the entire profit and loss statement, proactively spotting areas for cost control and revenue growth.
• Cost Controls: Maintain optimal Cost of Goods Sold (COGS) and labor cost percentages relative to weekly revenue.
• Stock & Procurement: Oversee inventory, cellars (especially premium Belgian beer lines), food prep margins, and local supplier procurement to minimise waste.
• Sales Driving: Implement localised marketing initiatives, events, and private hire strategies to leverage the Northern Quarter’s weekend and evening foot traffic.

2. Day-to-Day Operations & Guest Experience

• Operational Excellence: Coordinate a seamless FOH/BOH service flow during high-volume, fast-paced weekend shifts.
• Vibe & Culture Leadership: Act as the face of the business, engaging with guests, handling feedback calmly, and building a loyal base of regular customers.
• Compliance: Enforce strict health, safety, and food standards (HACCP) alongside managing building compliance.

3. Team Leadership & Talent Pipeline

• Recruit & Retain: Hire, train, and mentor a diverse hospitality team, fostering an inclusive and energetic workspace.
• Succession Planning: Actively coach shift leaders and assistant managers to build a strong talent pipeline beneath you.

Pay: £40,000.00-£42,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Pay rise
• Sick pay
• Store discount

Work Location: In person