General Manager

Company: Kitchen Creations Inc.
Employment Type: Permanent Full-Time
Industry: Kitchen Cabinet Manufacturing

About the Company

Based in Fredericton, New Brunswick, Kitchen Creations manufactures kitchen and bath cabinetry for both retail customers and large developers. Operating since 1992, Our company pairs experienced designers with a showroom presenting its combination of products and services, translating clients' custom ideas into finished cabinetry.

About the Opportunity

We are seeking an experienced and results-driven General Manager to lead the day-to-day operations of our kitchen cabinet manufacturing company in New Brunswick.

The General Manager will oversee operations, project execution, customer relationships, business development, financial performance, strategic planning, and health and safety.

The successful candidate will be a business leader who can balance strategic thinking with operational execution. They will have the ability to build relationships, develop and motivate teams, identify opportunities for improvement and growth, and ensure projects are delivered on time, on budget, and to our customers' expectations.

Key Responsibilities

Operations & General Management

• Responsible for the overall day-to-day management of the Company.
• Oversee the quoting/estimating process, ensuring it is done accurately and on time.
• Maintain client relationships, ensuring all staff follow the Kitchen Creations customer service policy.
• Responsible for managing projects or delegating effectively to ensure projects are completed on time and on budget.
• Champion continuous improvement of workflow for artwork creation, approval, and production release.
• · Manage staff responsible for the scheduling of production, installation, and coordinating sub-contractors to ensure customer requirements are met.
• Perform quote-to-cost comparisons for all projects, ensuring projects are completed on budget.
• Analyze any variances and implement plans to improve the effectiveness of the quoting and project execution process.
• Adhere to and promote the Company Customer Service Policy at all times.
• · Order materials for production and monitor the installation schedule to ensure on-time completion.
• Lead commercial costing and project management.
• Order materials for multi-unit projects.
• Oversee building maintenance, including snow removal and lawn care.
• Negotiate and manage third-party service providers for phone, internet, gas, alarm, waste, and other required services.
• Act as the primary liaison between the parent company and Kitchen Creations.

Strategic Planning & Leadership

• Maximize the long-term profitability of the organization, ensuring budgeted return on capital is met.
• Study historically successful organizations, leaders, and managers, and use the lessons learned to improve yourself and the organization.
• Develop annual strategic plans.
• Seek growth opportunities and analyze associated costs and benefits.
• Establish internal KPIs and develop a plan to monitor and improve them.
• Prepare and present an annual budget and strategic plan for review and approval.
• Present quarterly strategic plan updates.
• Participate in best practices meetings and summits.
• Attend Operations management meetings and conference calls.
• Perform SWOT analysis.

Business Development & Customer Relations

• Manage customer relationships.
• Direct business development activities, including but not limited to: social media and web initiatives; leveraging contacts to build a network; implementing lead generation strategies; and marketing the Company through outgoing calls and site visits to customers.
• Work with the parent company to optimize marketing and sales strategies.
• Manage staff responsible for assisting in business development activities.

Health & Safety

• Ensure compliance with all applicable health and safety legislation.
• Promote health and safety in the workplace.
• Evaluate health and safety programs and initiatives.
• Ensure that incidents and accidents that occur in the workplace are properly investigated and documented.
• Ensure the Company has a designated health and safety representative or health and safety committee in place, as required by applicable health and safety legislation.
• Notify the Human Resources department and Operations of the parent company of any death, serious accident, or injury that occurs in the workplace.
• Ensure staff know who the designated health and safety representatives are within the Company.
• Ensure staff receive proper health and safety training.
• Ensure that the Company's health and safety policy is up to date and that the necessary postings/records are maintained.

Financial Management

• Oversee financial accountability and controls; ensure appropriate fiscal controls are in place to meet statutory compliance and the integrity of data and statements.
• Prepare annual income statement and balance sheet budgets and submit for approval.
• Oversee the organization's budget process; establish timelines; provide support to the management team; and hold the management team accountable for the process.
• Review financial statements and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement.
• Obtain written approval from the Chief Operating Officer of Operations at the parent company, or their designate, prior to entering into binding agreements on behalf of the Company that exceed the approved authorization limit.

Qualifications

• Post-secondary education in Business Administration, Operations Management, Engineering, or a related discipline, or equivalent combination of education and experience.
• 5+ years of progressive management or leadership experience, preferably in manufacturing, construction, cabinetry, millwork, building products, or a related industry.
• Proven experience overseeing day-to-day business operations and managing multiple functional areas.
• Demonstrated experience with budgeting, financial statements, cost management, and performance metrics.
• Strong project management skills, with the ability to manage multiple projects, priorities, deadlines, and budgets simultaneously.
• Experience with quoting, estimating, costing, or project financial analysis.
• Demonstrated ability to develop and maintain strong customer and business relationships.
• Experience leading business development, sales, marketing, or growth initiatives.
• Strong understanding of workplace health and safety requirements and a demonstrated commitment to maintaining a safe work environment.
• Proven experience leading, developing, and holding employees accountable for performance.
• Strong problem-solving, analytical, and decision-making abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and business management systems.
• Ability to work collaboratively with a parent company and other internal and external stakeholders.

Compensation

• Annual Salary: $80,000 to $85,000 based on qualifications and experience
• Three (3) weeks vacation
• Healthcare Benefits

How To Apply:
Please send your resume via Indeed.ca. Although we appreciate each application, only those being considered for the position will be contacted.

Kitchen Creations Inc. is an equal opportunity employer. We are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. If you require an accommodation for the recruitment/interview process, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place.

Pay: $80,000.00-$85,000.00 per year

Benefits:

• Extended health care
• Paid time off

Education:

• Bachelor's Degree (required)

Experience:

• Leadership: 5 years (required)

Location:

• Fredericton, NB (required)

Work Location: In person