General Manager

Job Summary

The General Manager is responsible for the overall operation of the resort and club, including financial performance, guest and member satisfaction, team leadership, and brand reputation. You will lead all departments: Front Office, Housekeeping, Food & Beverage, Banquets & Events, Sales & Marketing, Recreation, Maintenance, Accounts, and HR.

Key Responsibilities

• Oversee daily operations to maintain high standards of service, hygiene, and safety
• Prepare and manage annual budgets and forecasts; achieve revenue and GOP targets
• Control costs and payroll while improving occupancy, ADR, and RevPAR
• Manage club operations, including membership services, renewals, and member events
• Lead and develop department heads and a team of [number] associates
• Hire, train, and retain staff; build a service-focused, accountable culture
• Track guest feedback and online reviews (Google, TripAdvisor, MakeMyTrip, Booking.com) and act on them
• Work with Sales & Marketing on pricing, OTA and direct channels, corporate tie-ups, weddings, and group business
• Build strong relationships with owners, members, travel partners, vendors, and local authorities
• Ensure compliance with licensing (FSSAI, fire safety, excise, pollution control), labour laws, and safety regulations
• Oversee maintenance, renovation, and capital projects
• Resolve guest and member escalations promptly and professionally
• Submit regular performance reports to ownership/management

Qualifications

Required:

• Degree or diploma in Hotel Management, Hospitality, or Business Administration
• 8+ years of progressive hospitality experience, including 3+ years as GM, Assistant GM, or Operations Head, preferably in a resort or club
• Strong P&L, budgeting, and cost-control skills
• Proven record of improving guest satisfaction and financial results
• Excellent leadership, communication, and problem-solving skills
• Working knowledge of PMS and revenue management tools and MS Office
• Fluent in English and Hindi preferred

Preferred:

• Experience managing clubs, banquets, and wedding/event business
• Knowledge of F&B, recreation, and spa operations
• Experience in turnaround or expansion projects
• Strong local network in the hospitality and travel industry

Skills & Competencies

Leadership Financial acumen Guest and member focus Team building Negotiation Crisis management Decision-making

What We Offer

• Competitive salary with performance-based incentive
• Staff meals and accommodation
• Growth opportunities with a growing property

Pay: ₹80,000.00 per month

Benefits:

• Food provided

Work Location: In person