General Manager

We are looking for an experienced and responsible General Manager to oversee the overall operations and performance of the café. The General Manager will be responsible for ensuring smooth day-to-day operations, maintaining service and food quality standards, managing staff, controlling costs, improving sales, and ensuring a positive customer experience.

The role requires strong leadership, operational discipline, problem-solving skills, and the ability to manage multiple departments and teams effectively.

Key Responsibilities

1. Overall Café Operations

• Take complete responsibility for the day-to-day operations of the café.

• Ensure smooth functioning of the front office, kitchen, service, housekeeping, billing, and other operational areas.

• Ensure all shifts are properly staffed and operational requirements are met.

• Monitor opening, closing, shift handovers, and daily operational procedures.

• Ensure company policies, SOPs, and operational standards are strictly followed.

• Identify operational gaps and implement corrective measures.

2. Staff & Team Management

• Supervise, guide, and coordinate all café employees and outlet supervisors.

• Prepare and monitor staff schedules and shift allocations.

• Ensure proper attendance, punctuality, grooming, discipline, and workplace behaviour.

• Conduct regular staff briefings and performance reviews.

• Identify training requirements and coordinate staff training.

• Handle staff grievances and operational conflicts professionally.

• Ensure adequate manpower availability during peak hours, weekends, and special occasions.

• Take necessary action on repeated absenteeism, negligence, misconduct, or poor performance in coordination with HR.

3. Sales & Business Performance

• Take responsibility for achieving monthly and yearly sales targets.

• Monitor daily sales, average order value, customer count, and outlet performance.

• Analyse sales trends and identify opportunities to improve revenue.

• Work closely with the management team on promotional activities and business development.

• Suggest new products, combos, offers, and customer engagement initiatives.

• Monitor the performance of delivery, takeaway, and dine-in business.

• Work towards increasing repeat customers and overall profitability.

4. Customer Service

• Ensure high standards of customer service at all times.

• Monitor customer feedback, complaints, reviews, and ratings.

• Resolve customer complaints promptly and professionally.

• Ensure proper service standards and staff behaviour.

• Identify recurring customer complaints and implement preventive measures.

• Maintain a customer-friendly and professional environment within the café.

5. Kitchen & Food Quality

• Coordinate with the kitchen team to ensure consistent food quality and presentation.

• Ensure products are prepared according to approved recipes and standards.

• Monitor food preparation time and service time.

• Ensure proper food storage, hygiene, temperature control, and handling practices.

• Monitor food wastage and take corrective measures.

• Ensure sufficient availability of raw materials without unnecessary overstocking.

6. Inventory & Cost Control

• Monitor daily inventory, stock movement, and consumption.

• Ensure proper receiving, storage, issuing, and recording of stock.

• Conduct and verify regular stock audits.

• Identify excessive wastage, pilferage, or abnormal consumption.

• Control food cost, labour cost, and other operational expenses.

• Coordinate with purchase and management teams for procurement requirements.

• Ensure stock levels are maintained according to business requirements.

7. Hygiene, Food Safety & Compliance

• Ensure strict compliance with food safety and hygiene standards.

• Monitor cleanliness of the kitchen, dining area, storage areas, washrooms, and surroundings.

• Ensure employees follow proper grooming and hygiene standards.

• Ensure required licenses, certificates, records, and compliance documents are maintained.

• Coordinate food safety inspections, audits, and corrective actions.

• Ensure proper pest control, waste disposal, and sanitation practices.

8. Cash & Billing Operations

• Monitor billing and cashier operations.

• Ensure proper cash handling and daily cash reconciliation.

• Monitor discounts, cancellations, complimentary orders, refunds, and abnormal transactions.

• Ensure all sales are properly recorded through the designated billing/POS system.

• Report discrepancies immediately to management.

9. Reporting & Administration

• Prepare and submit daily, weekly, and monthly operational reports.

• Monitor sales, expenses, inventory, wastage, manpower, customer complaints, and other key performance indicators.

• Maintain proper operational records and documentation.

• Provide management with regular updates regarding outlet performance and concerns.

• Analyse reports and recommend corrective actions wherever required.

10. Maintenance & Facility Management

• Ensure all equipment, furniture, electrical systems, kitchen equipment, and facilities are maintained properly.

• Coordinate with maintenance/service providers for repairs and preventive maintenance.

• Ensure breakdowns are addressed promptly to avoid operational disruptions.

• Maintain proper housekeeping and overall outlet appearance.

11. Business Development & Improvement

• Identify opportunities to improve café operations, sales, profitability, and customer satisfaction.

• Study competitor activities and market trends.

• Suggest new business ideas, products, services, and operational improvements.

• Support management in implementing new projects, outlets, franchises, or business initiatives.

• Continuously review processes and introduce improvements wherever required.

Key Performance Indicators (KPIs)

The General Manager will be evaluated based on:

• Monthly sales and revenue growth

• Profitability and cost control

• Food cost and wastage percentage

• Customer satisfaction and complaint resolution

• Staff attendance and retention

• Staff productivity and performance

• Inventory accuracy

• Food quality and service standards

• Hygiene and food safety compliance

• Operational efficiency

• Achievement of management targets

Required Skills & Qualifications

• Bachelor's degree/Diploma in Hotel Management, Hospitality, Business Administration, or a related field preferred.

• Minimum 2–5 years of experience in café, restaurant, QSR, hospitality, or food-service operations.

• Previous experience in a managerial or supervisory position is preferred.

• Strong leadership and team-management skills.

• Good communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Ability to handle pressure and manage multiple responsibilities.

• Good knowledge of POS/billing, inventory, attendance, and reporting systems.

• Basic knowledge of food safety and hygiene standards.

• Strong understanding of sales, customer service, and operational cost control.

Preferred Personal Attributes

• Responsible and accountable

• Disciplined and professional

• Proactive and solution-oriented

• Strong leadership qualities

• Customer-focused

• Business-minded

• Flexible with working hours and shifts

• Willing to take ownership of operational issues

• Ability to lead by example

Working Conditions

• The position requires flexibility to work in rotational shifts, weekends, and holidays based on business requirements.

• The General Manager is expected to be available for critical operational issues and emergencies when required.

• Regular movement between operational areas and outlets may be required.

• The role involves direct interaction with employees, customers, vendors, and management.

Overall Responsibility

The General Manager will have overall responsibility for the operational performance, staff management, customer experience, sales growth, cost control, compliance, and profitability of the café, while ensuring that the business operates according to the standards and objectives set by the management.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person