General Manager

General Manager

TIFFIN COFFEE & TEA ROOM | BRADFORD

£35,000 a year | Full time | 40 hours per week

We’re looking for a General Manager to lead the opening of Tiffin Coffee & Tea Room in central Bradford. Set in a grade 2 listed historic building, Tiffin tea rooms will be the newest venue in Bradford offering the ultimate experience in coffee and afternoon tea. Tiffin tea rooms will the be most elegant and friendliest tea rooms in Bradford, bringing together quality coffee, carefully presented food and a warm, personal welcome. Your role will be to build the team and lead the team that will make Tiffin tea rooms the place to go in Bradford for excellence in food, drink and service, the venue will be a place guests look forward to returning to again and again

You will take responsibility for the venue’s service, people and commercial performance. You will lead from the front, greeting customers and servicing customer alongside your team. You will ensure standards are set and maintained at the very highest of levels that are expected from this amazing venue. You will be responsible for creating a culture within your team that is happy, positive and the venue that everyone wants to be part of. You’ll also own recruitment, rotas, stock control, food-safety standards and labour budgets.

Working pattern

A full-time position working 40 hours over five days each week.

Shifts are staggered around our planned 7am to 7pm opening hours, with some starts at 6.30am or finishes around 7.30pm.

Your rota will include weekdays and weekends.

Your day to day responsibilities

• Recruit, induct, train and supervise the café team, review performance regularly and address attendance or conduct concerns with support from the senior team.
• Prepare weekly rotas against the payroll budget, using forecast sales, bookings, footfall, average spend and local and internal events to plan staffing.
• Plan holidays and breaks, arrange suitable cover for absence and make sure every shift has the skills needed to run the venue.
• Review sales, labour costs, stock usage, waste against targets, and report results and actions to the Managing Director.
• Keep café expenses within agreed budgets, check supplier charges and identify practical savings while maintaining product quality and service standards.
• Lead service on the floor, preparing drinks, food service, serving guests, clearing tables and helping with wash-up when needed.
• Order prepared food, ingredients, drinks, consumables, cleaning supplies and utensils through approved suppliers, matching quantities to demand and available storage.
• Ensure deliveries are checked for the correct items, quantities, condition and required temperatures; resolve shortages, invoice discrepancies and supplier credits.
• Organise stocktakes, stock rotation and date checks, monitor portions and wastage, and maintain enough stock for service without unnecessary over-ordering.
• Oversee cashing up, floats, refunds and discounts, investigate discrepancies and submit accurate hours and authorised adjustments for payroll.
• Keep food-safety, allergen and cleaning records current, and ensure staff follow product instructions, presentation standards and the approved operating procedures.
• Check that the café, snugs, toilets, displays and team presentation meet our standards throughout the day, and arrange repairs or maintenance promptly.
• Build relationships with regular guests and nearby businesses, resolve complaints professionally and use feedback to improve service and encourage repeat visits.
• Develop and update food and drink menus with the senior team, using customer feedback and sales results to recommend suitable products and selling prices.
• Cost proposed menu items for discussion and coordinate approved changes to till prices, allergen information, plating guides and staff training before launch.
• Work with the senior team on marketing and advertising so promotions, menus and advertised events match the experience, stock and staffing available in the café.
• Manage booking enquiries, afternoon teas and group visits; organise approved events or entertainment, agreeing costs, guest requirements, timings and staffing in advance.
• Maintain opening, closing and security procedures, report incidents and equipment faults, and follow up outstanding actions with the appropriate senior colleague.

About you

You’ll have experience managing a busy café or hospitality venue and a clear understanding of what makes a good service. You’ll be comfortable developing people, handling customer feedback and working with sales, stock and labour figures. Practical coffee skills, sound food-safety knowledge and an eye for presentation are important. We’re looking for someone who takes responsibility, communicates clearly and enjoys helping a team improve.

About us

Tiffin Coffee & Tea Room is the latest venture from Tiffin Venue Management, a Yorkshire hospitality group operating pubs, event venues and stadium catering. We’re creating a welcoming place for morning coffee, relaxed meals and afternoon tea in the heart of Bradford. We want colleagues who care about their work, support each other and take pride in looking after people.

What we offer you

The opportunity to manage one of Bradfords most premium Tea rooms

Paid holiday and a workplace pension, subject to eligibility.

Paid induction, practical training and support from the wider Tiffin team.

The opportunity to shape a new venue and contribute your ideas from the beginning.

The opportunity to work within a Grad 2 listed Building dating back to 1867

Coaching and opportunities to develop your skills as the business grows.

Application and interview process

Please apply with your CV and a short note explaining why you would like to join us. Include your availability and notice period.

Shortlisted applicants will be invited to an interview covering team leadership, customer service and running a commercially successful venue. We welcome applications from people of all backgrounds. If you need reasonable adjustments during recruitment, please let us know so we can discuss the support you need.

Pay: £35,000.00 per year

Work Location: In person