General Manager

General Manager

• Blackburn Rovers Ewood Park, Nuttall Street BB2 4JF
• up to £50,000 depending on experience + excellent bonus and benefits package
• 40hrs pw 5/7
• Flexible Benefits fund of £1,300 to utilise across an array of benefits

At Sodexo Live!, we create exceptional moments at some of the world’s most iconic venues. We are now seeking an inspiring General Manager to lead our operations at Ewood Park , delivering outstanding hospitality, retail and event experiences for fans, partners and guests.

This is more than an operational leadership role. It is an opportunity to shape the entire matchday and non-matchday experience, lead high-performing teams, and drive commercial success at one of football’s historic stadiums.

If you are a dynamic hospitality leader with stadium or large venue experience, strong commercial acumen and a passion for delivering unforgettable experiences, this is your opportunity to make your mark.

What You'll Do:

• Provide strategic leadership for all Sodexo Live! operations at Ewood Park, ensuring exceptional service across matchdays, hospitality, retail and events.
• Act as the senior point of contact for the venue partner, building trusted relationships and delivering on shared ambitions for the venue.
• Lead and inspire a high-performing multidisciplinary team, creating a culture of collaboration, engagement and continuous improvement.
• Drive commercial performance and profitability, managing P&L accountability while identifying new revenue opportunities and growth initiatives.
• Oversee premium hospitality, public retail, conferences and events, ensuring service delivery consistently exceeds guest expectations.
• Champion a culture of safety, compliance, and operational excellence, including food safety, licensing, and health and safety standards.
• Develop and implement the venue business plan, aligning operational strategy with both Sodexo Live! and partner objectives.
• Identify opportunities for innovation, new concepts and enhanced fan experiences, keeping the venue at the forefront of stadium hospitality.

What You Bring:

• Proven leadership experience within stadium, arena, or large-scale hospitality venues.
• Strong commercial mindset with experience managing P&L and delivering financial performance.
• Experience managing large, diverse operational teams across multiple departments.
• Strong client relationship management skills with the ability to influence at senior level.
• Demonstrated success in hospitality, retail, and events operations.
• Excellent communication, leadership and stakeholder engagement skills.
• A passion for delivering exceptional guest experiences and leading teams to achieve excellence.