General Manager

JOB TITLE: General Manager

REPORT TO: Regional Director

JOB TYPE: Full Time Employee, Exempt

DEPARTMENT/TEAM: Operations

LOCATION: Marietta, GA

JOB DUTIES (including but are not limited to the following)

• Ensure full compliance with company standards, policies, and operational procedures across the bakery
• Monitor store performance and ensure alignment with company goals and KPIs
• Analyze sales, labor, and cost metrics; implement action plans to improve performance
• Maintain brand standards in product quality, service, and store presentation
• Oversee daily front-of-house and back-of-house operations to ensure consistency and efficiency
• Train, coach, and support franchisee and staff on operational excellence and service standards
• Conduct regular store evaluations and provide feedback for continuous improvement
• Ensure compliance with all health, safety, and sanitation regulations
• Support inventory control, ordering processes, and cost management to minimize waste
• Handle escalated customer issues and ensure proper resolution aligned with brand values
• Collaborate with corporate teams (marketing, operations, R&D) to implement new initiatives
• Execute corporate-driven promotions and local store marketing efforts
• Drive customer satisfaction and strengthen brand reputation within the community
• Identify operational gaps and proactively recommend improvements to franchisee and corporate

QUALIFICATIONS

• 5+ years of successful bakery management history, experiences with bread a plus
• Basic food safety understanding and practice
• Intermediate knowledge of MS office Suite – Word, Excel, and PowerPoint