General Manager

Who you are

• Strong commercial leadership experience within B2B SaaS, enterprise technology or a related environment
• Experience leading teams across new business, account management and partnerships
• Proven track record of developing and closing complex enterprise opportunities, including RFP and tender processes
• Experience building and developing strategic customer and partner relationships
• Strong commercial judgement, balancing new business growth with customer retention and expansion
• Understanding of technology integrations, APIs, POS ecosystems, digital ordering, commerce and/or last-mile delivery
• Strong analytical skills across pipeline, forecasting, customer performance and market development
• Collaborative and comfortable working across multiple departments and global teams
• A hands-on leadership style, able to move between strategy, team leadership and direct commercial involvement
• Fluency in English is required, with strong written and verbal communication skills being essential

What the job involves

• Join Deliverect, a market-leading software company transforming how restaurants, QSR, grocery and retail businesses manage digital ordering and commerce
• We are looking for an experienced General Manager, UK & Ireland to lead Deliverect’s commercial performance and market strategy across the region
• This is a broad, hands-on leadership role spanning new business, account management, partnerships and customer success
• You will lead the regional team, drive major enterprise opportunities and ensure we continue to develop strong customers and strategic partnerships
• Based from our London office, you will also provide leadership across the wider UK & Ireland organisation, bringing teams together around clear priorities, performance and market opportunities
• This is a full-time, London based role, with regular presence in Deliverect's London Office
• Own and execute the UK & Ireland strategy, covering commercial growth, customer satisfaction, partnerships and market development
• Lead teams across New Business, Account Management and Partnerships, setting clear priorities and driving performance
• Lead major enterprise opportunities, RFPs and tenders across restaurant, QSR, grocery, convenience and retail
• Build strong relationships with key customers, driving retention, satisfaction and account growth
• Develop Deliverect’s partner ecosystem, including POS providers, technology partners, delivery platforms and other strategic partners
• Remain hands-on in key opportunities, supporting proposition development, commercial negotiations and deal closure
• Own regional pipeline, forecasting, account planning and customer performance
• Work closely with Product, Marketing, Solutions Engineering, Implementation, Customer Success, Finance and Legal, ensuring UK & Ireland priorities are represented across the business
• Use customer, partner and market feedback to help shape Deliverect’s product and go-to-market strategy
• Provide visible leadership within the London office, including regular UK & Ireland All Hands sessions and broader team alignment
• Coach and develop the regional commercial team, creating clear ownership and accountability
• Represent Deliverect at key customer, partner and industry engagements
• The role has leadership responsibility across New Business, Account Management and Partnerships
• You will combine regional strategy with hands-on execution, while ensuring the UK & Ireland market is strongly represented within Deliverect’s wider global organisation

The application process

• Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process