General Manager

General Manager

Job Description

Where Better Careers Begin!

Are you a natural leader who loves to inspire others to succeed? At Massage Envy, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Qualified Candidates:

Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required

Good at multi-tasking and prioritizing tasks.

Are natural leaders who can build relationships while motivating, coaching and supporting a team

Can have tough conversations in a professional and constructive manner

Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Must be willing to work a minimum of 32 hours weekly in clinic on average and a maximum of 40 hours weekly (unless otherwise approved)

NIGHTS AND WEEKENDS ARE REQUIRED.

Day-to-Day:

Recruit and retain team members including interviewing, onboarding, training, and day to day support

Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.

Strive for continuous growth by setting goals, prioritizing work and analyzing business performance

Effectively resolve customer challenges while maintaining a safe and therapeutic environment

Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly

Develop positive relationships with employees, members, and guests

Culture & Support:

Award programs (like Manager of the Year)

Leadership Training and Development that is invested in YOUR success

Involved and invested Franchise Owners who will guide and support you to ensure you feel confident in your role

A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead a team and help people feel their best, we can't wait to meet you!