General Manager

Branch General Manager

Olympia Moving & Storage is seeking an experienced Branch General Manager to lead daily operations, drive revenue growth, and ensure best in class service delivery. This role oversees all moving, storage, and logistics functions while managing P&L performance, workforce leadership, customer satisfaction, and safety compliance.

Key Responsibilities

• Lead daily moving, storage, dispatch, routing, warehouse, and fleet operations

• Manage branch P&L, budgeting, forecasting, labor planning, and margin performance

• Monitor KPIs: revenue per truck, labor efficiency, claims, customer satisfaction

• Support sales with job scoping, pricing, and operational feasibility

• Recruit, train, and develop movers, drivers, warehouse staff, and office personnel

• Resolve escalated customer issues and ensure high service standards

• Drive safety programs, incident reduction, and accurate reporting

Qualifications

• 5–10+ years in moving, logistics, transportation, or warehousing leadership

• Proven P&L and KPI management experience

• Strong knowledge of DOT, OSHA, and regulatory requirements

• Experience leading large field teams

• Excellent communication, problem solving, and conflict resolution skills

• Ability to thrive in a fast paced, seasonal, labor intensive environment

• Alignment with Olympia’s values: continuous improvement, accountability, concern for others, trust

Compensation & Benefits

• Competitive salary + performance bonus

• Health, dental, vision insurance

• 401(k) with match

• Paid Vacation, Sick Time, and Holidays

• Employee assistance and wellness programs

About You

You’re a sales driven, operationally disciplined leader who excels at running complex logistics operations, improving KPIs, developing teams, and delivering exceptional customer experiences. You balance commercial strategy with hands on execution and are ready to elevate branch performance.

**ABOUT OUR COMPANY:**Olympia Moving & Storage, a rapidly growing relocation company with 300+ employees and locations in Boston, Washington DC, Austin, Philadelphia, and now open in Tampa Florida. Olympias goal is to raise the standard for moving companies and use talent, data, and technology to redefine the customer experience and disrupt the industry. We take pride in our exceptional service, impeccable reputation, and prestigious client list.

Our purpose is to provide an opportunity for people to thrive and that includes our employees and our clients. We are a company that operates on the principles of the Great Game of Business in which financial transparency, empowering, educating and engaging all of our team is critical to our companies success. Individuals with a positive, collaborative attitude and professional demeanor will find success and growth opportunities with our company.

WHY WORK AT OLYMPIA:

COMPENSATION: Our sales reps work with a base salary of between $55K-$75K plus opportunity to earn unlimited commissions. Base salary depends on experience and role while commissions is based on individual sales/revenue results.

BENE****FITS: For regular Full Time staff we offer company medical and dental insurance program with company covering 60-70% of premiums for medical and 50% for dental premiums plus additional insurance benefits including Vision, Life, Accident, Critical Illness and more. We also offer a 401K plan with generous 4% company match.

CULTURE: Olympia provides complete financial transparency and training for all employees. Learn how the business works, how you can influence the numbers, and share in the profits*.

CAREER: Olympia offers significant possibilities for career advancement. We have grown more than 400% in the past 10 years because of our reputation, our people, our systems, and our resources. Working at Olympia provides a new set of challenges every single day. If you want to grow with us, opportunities are available.

COACHING: The Olympia team is committed to delivering exceptional service and building leaders. We value dependability, team work and collaborators, problem solvers, and flexibility.

Equal access to programs, services and employment opportunities is available to all persons without regard to race, religion, color, sex (including pregnancy), age, ancestry, national origin, disability, sexual orientation, gender identity, military status, genetic information, or any other basis protected by federal, state, and/or local law.

*Certain guidelines apply