General Manager

Lead and oversee all restaurant operations, manage staff and business performance, deliver excellent customer service, and ensure high standards of food quality, safety, and operational efficiency. Drive sales, control costs, and create a positive dining experience for every guest.

Key Responsibilities:

• Oversee daily restaurant operations and overall performance.
• Lead, supervise, and motivate the management and service teams.
• Recruit, train, and develop employees.
• Prepare staffing plans, schedules, and shift coverage.
• Maintain excellent customer service and guest satisfaction.
• Handle customer complaints and resolve issues professionally.
• Ensure consistent food quality, presentation, and service standards.
• Maintain food safety, hygiene, and sanitation requirements.
• Manage budgets, sales targets, and operating expenses.
• Monitor inventory, purchasing, and supplier relationships.
• Control labour costs, food waste, and stock losses.
• Review sales reports and identify opportunities for growth.
• Oversee cash handling, POS systems, and financial procedures.
• Ensure equipment, facilities, and dining areas are well maintained.
• Implement promotions and strategies to increase revenue.
• Monitor staff performance and maintain workplace standards.
• Ensure compliance with applicable workplace and food-safety regulations.
• Report business results and operational updates to ownership or senior management.

Qualifications & Skills:

• Proven experience in restaurant or hospitality management.
• Strong leadership and team-development abilities.
• Excellent communication and customer-service skills.
• Good understanding of restaurant operations and business management.
• Experience with budgeting, sales analysis, and cost control.
• Knowledge of food safety and hygiene standards.
• Strong inventory, purchasing, and staff-scheduling skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, reliable, and results-oriented.
• Flexible to work evenings, weekends, and holidays.

Pay: $23.00 - $27.00 per hour

Expected hours: 33.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person